Assistant Manager - Guest Services and Operations

Adani Enterprises Ltd; Ahmedabad District; On-site; INR 420,000 - 700,000; Full time

Job summary

Adani Enterprises Ltd is seeking an Assistant Manager - Pranaam to support day-to-day hospitality and guest services, focusing on high-quality interactions and efficient operations at airport-related services.

The role requires 3–5 years in hospitality or customer service management, with emphasis on guest satisfaction, service coordination, and digital tool adoption within a dynamic team.

Qualifications

• Bachelor's in Hospitality Management, Business Administration, or related field.
• 3–5 years in hospitality or customer service management.
• Airport or travel-related services experience preferred.

Responsibilities

• Guest assistance to guests, ensuring needs are met promptly and hospitably.
• Coordinate with the frontline team to ensure smooth service delivery.
• Collect guest feedback and report to management for continuous improvement.
• Ensure availability and proper use of resources required for service delivery.
• Adhere to safety and service standards and conduct regular training on protocols.
• Promote and facilitate the use of digital tools like the Pranaam App.

Skills

Guest handling

Customer service

Team coordination

Communication

Hospitality

Education

Bachelor's in Hospitality Management

Bachelor's in Business Administration

Job description

Assistant Manager - Pranaam About Business: Adani Group : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Adani Airports Holding Limited : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.

Job Purpose: Executive - Pranaam is responsible for supporting the day-to-day operations of Pranaam services, ensuring a high level of customer satisfaction and efficient service delivery. This role involves direct interaction with guests and coordination with the frontline team.

• Guest Assistance: Provide high-quality assistance to guests, ensuring their needs are met promptly and efficiently. Strive to exceed guest expectations with every interaction, fostering a welcoming and hospitable environment that leaves a lasting positive impression.
• Service Coordination: Coordinate with the frontline team to ensure smooth service delivery, addressing any immediate operational issues to maintain seamless operations. Facilitate effective communication among team members to enhance overall guest satisfaction and operational efficiency.
• Feedback Collection: Collect feedback from guests and report to the management for continuous improvement, ensuring that guest insights are used to refine service quality. Implement necessary changes based on feedback to provide a better experience and address any recurring issues.
• Resource Management: Ensure the availability and proper use of resources required for service delivery, monitoring resource utilization to optimize efficiency. Regularly check and maintain all tools and equipment to ensure they are functioning correctly and are readily available when needed.
• Compliance and Standards: Adhere to safety and service standards, ensuring compliance with all relevant regulations and guidelines to maintain high service quality. Conduct regular training sessions for staff to keep them updated on safety protocols and service standards.
• Support in Digital Initiatives: Promote the use of digital tools such as the Pranaam App among guests and team members to enhance service efficiency.

Key Stakeholders

• Key Stakeholders - Internal: Shift Incharge - Pranaam Frontline Team Commercial Team Finance Team BD & Marketing Team Human Resources IT Team Security Team
• Key Stakeholders - External: Concessionaires Airlines Ground Handlers Marketing Agencies Social Media Passengers Customs, Immigration, BCAS, AAI, CISF etc

Education Qualification: Bachelor's in Hospitality Management, Business Administration, or related field.

Work Experience: 3 - 5 years in hospitality or customer service management, especially in airport or travel-related services.

Experience Level Mid Level