Assistant Manager - Policy Owner Service

Axis Max Life Insurance; Raipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Axis Max Life Insurance in Gurugram seeks an Assistant Manager – POS to drive payout operations and team leadership within the POS function. You will ensure timely processing, coordination with HO, and accurate payout settlement.

We value graduates with insurance experience, strong MS Excel skills, and clear communication to handle escalations and reporting. Join a dynamic operations team and contribute to process improvements.

Qualifications

• Should be a Graduate, preferably with Insurance background.
• Good Knowledge of Ingenium Application, MS Excel, Word.
• Must have a minimum of 2-3 years in Insurance and handling the team.

Responsibilities

• Ensure Timely Tracking of all Due Payouts (NRI) in advance and settlement without delays
• Post Refunds Trigger ensure rejections are tracked and actioned
• Responsible for timely obtaining requisite tax forms to release payouts in NRE Account
• Verify payout eligibility, Policy Status and documentation before processing
• Liaise with various departments at HO for smooth operations
• Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement
• Responsible for handling field queries related to payouts.
• Monitor payout queues and escalation tickets

Skills

Insurance payout knowledge

Communication skills

Adaptability & problem-solving

MS Excel & reporting tools

Education

Graduate

Tools

Ingenium Application

MS Excel

Word

Job description

Position

Assistant Manager – POS

No. of Positions1

Department

OperationsFunctionPOS

Reporting to

Senior Manager– POS

Band

5A

Location

Gurugram

Last date of submission

Key Responsibilities:

Ensure Timely Tracking of all Due Payouts (NRI) in advance and settlement without delays

Post Refunds Trigger ensure rejections are tracked and actioned

Responsible for timely obtaining requisite tax forms to release payouts in NRE Account

Verify payout eligibility, Policy Status and documentation before processing

Liaise with various departments at HO for smooth operations

Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement

Responsible for handling field queries related to payouts.

Monitor payout queues and esc ...t...

Measure of Success:

Timely refunds and Closure of Child Tickets

Reduction in Penal interest

Maintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations.

Desired qualifications and experience:

Should be a Graduate, preferably with Insurance background.

Good Knowledge of Ingenium Application, MS Excel, Word .

Must have a minimum of 2-3 years in Insurance and handling the team.

FOR LATERAL MOVEMENT

Candidates who have a performance rating of G2M2 & have completed 12 months in the current role.

Candidates who have a performance rating of G3M3 & have completed 18 months in the current role.

Knowledge and skills required:

Knowledge of Life Insurance Payout Process

Good communication skills

Strong adaptability and Problem-solving skills

Proficiency in MS Excel and reporting tools