Assistant Manager - Policy Issuance

Axis Max Life Insurance; Gurugram District; On-site; INR 500,000 - 700,000; Full time

Job summary

Axis Max Life Insurance in Gurugram seeks an Executive / Asst. Manager - Policy Issuance to oversee policy issuance processes. You will manage workflow systems, handle IT issues, and coordinate with IT and Field ops for issue closure and RCA follow-ups.

Requires 2–3 years of operations experience with strong verbal and written communication skills. Graduate or Post-Graduate in any discipline is preferred.

Qualifications

• Graduate / Post-Graduate in any discipline.
• 2–3 years of relevant work experience in Operations.
• Strong verbal and written communication skills.

Responsibilities

• Manage workflow system and policy login system.
• Handle production IT issues and identify/resolution of IT issues.
• Coordinate with internal stakeholders including IT and Field ops for closure / RCA and follow-ups until permanent resolution.

Skills

Verbal communication

Written communication

Multi-tasking

MS-Excel

MS-Word

Education

Graduate / Post-Graduate in any discipline

Job description

Job Description Position Executive / Asst. Manager - Policy Issuance No. of Position 1 Department UW, Claims Policy Issuance Function Policy issuance Reporting to Chief Manager Band 5B Location Gurugram Last Date of Submission -

JOB SUMMARY

KEY RESPONSIBILITIES

Operations Management: Managing workflow system/policy login system Handle production IT issues.

Responsible for identification and resolution of IT issues.

• Ensuring systemic resolution of IT production outages.
• Identify and support new development areas to make customer journey smoother.
• Will need to work with internal stakeholders including IT, Field ops for closure / RCA and resolution of IT stuck cases and their respective follow ups till issue get resolve permanently.

Measures of Success

• Adherence to timely mail response, Resolution of IT issues, testing and launch timelines
• Timely monitoring and closure of defects
• Timely defect free delivery of new Tech requirements

Key competencies/skills required

• Excellent Verbal Written Communication Skills with ability to handle business partner
• Multi-tasking capabilities with Eye for Detail.
• Knowledge of MS-Excel/ WORD

Desired qualification and experience

• Graduate / Post-Graduate in any discipline
• 2-3 years of relevant work experience in Operations