Deputy Manager

Niva Bupa; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Niva Bupa in Dadri, Uttar Pradesh, is seeking an Operations Lead for policy issuance. You will execute the policy issuance lifecycle from application to master policy dispatch, coordinate with underwriting and sales teams, and ensure SLA adherence.

You will analyze KPIs, prepare MIS reports for senior management, resolve escalations, and drive process improvements with automation tools to raise service levels while ensuring compliance with company policies and regulations.

Qualifications

• Policy issuance processing and data scrutiny
• IRDAI/compliance knowledge
• Team leadership and KPI tracking

Responsibilities

• Execute the entire policy issuance lifecycle, from application and other documents scrutiny and insured data upload into policy admin system, generation of master policy document and dispatch to customer.
• Ensure all policy applications are processed accurately and efficiently, adhering to defined service level agreements (SLAs) and internal benchmarks.
• Coordinate with underwriting, sales, claims, Partner Onboarding, Finance and other departments to resolve discrepancies and ensure seamless policy issuance.
• Develop and analyze key performance indicators (KPIs) related to policy issuance (e.g., turnaround time, error rates, volumes).
• Prepare MIS/regular reports for senior management on operational performance, trends, and challenges.
• Address and resolve complex policy issuance queries and escalations from internal and external stakeholders.
• Ensure closure of open debit/credit balance by coordinating with cross functional teams within defined timeline.
• Support audit processes by providing necessary documentation and reconciliations (manage internal/external audits)
• Identify bottlenecks and inefficiencies in the policy issuance process and explore solutions for improvement and develop automation tools for enhanced accuracy.
• Utilize technology and automation tools to optimize workflows and reduce manual intervention.

Job description

Ensuring efficient and accurate processing of B2O Group policy issuance, coordinating with underwriting and sales teams, maintaining IRDAI compliance, managing daily operational workflows, improving service levels, handling customer queries, and supervising a team to meet performance goals. Key responsibilities include policy processing, team leadership, process optimization, reporting, risk mitigation, and compliance with company policies and regulations.

Key Roles Responsibilities:

• Execute the entire policy issuance lifecycle, from application and other documents scrutiny and insured data upload into policy admin system, generation of master policy document and dispatch to customer.
• Ensure all policy applications are processed accurately and efficiently, adhering to defined service level agreements (SLAs) and internal benchmarks.
• Coordinate with underwriting, sales, claims, Partner Onboarding, Finance and other departments to resolve discrepancies and ensure seamless policy issuance.
• Develop and analyze key performance indicators (KPIs) related to policy issuance (e.g., turnaround time, error rates, volumes).
• Prepare MIS/regular reports for senior management on operational performance, trends, and challenges.
• Address and resolve complex policy issuance queries and escalations from internal and external stakeholders.
• Ensure closure of open debit/credit balance by coordinating with cross functional teams within defined timeline.
• Support audit processes by providing necessary documentation and reconciliations (manage internal/external audits)
• Identify bottlenecks and inefficiencies in the policy issuance process and explore solutions for improvement and develop automation tools for enhanced accuracy.
• Utilize technology and automation tools to optimize workflows and reduce manual intervention.

Key Stakeholders

• Internal: Sales, Finance, Partner onboarding, Customer service Department/ Operations / Management, IT.
• External: Customer, Partner, Vendors, Banks.