F&B Executive

Accor; Chennai; On-site; INR 279,000 - 446,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Pullman Chennai Anna Salai, part of Accor, is seeking an Outlet Operations professional for its outlets. You will oversee opening/closing procedures, supervise staff, handle reservations, and ensure service standards.

HACCP compliance and guest-focused service are essential as you support multiple dining venues in a busy hotel. The role requires strong English communication, basic MS Office skills, and ability to work in a dynamic hospitality environment with some peak-time support for other

Qualifications

• Secondary / High school education or equivalent.
• Additional certification in Food & Beverage will be an advantage.
• Good reading, writing and spoken English proficiency.
• Ability to speak other languages is an advantage.
• Minimum 1 year of relevant experience in a similar capacity.
• Working knowledge of MS Excel, Word, and PowerPoint.

Responsibilities

• Coordinate opening/closing duties and ensure settings are per standards.
• Supervise junior team members and casual labor under the outlet.
• Manage reservations and reconfirm daily by phone or email.
• Take and record food and beverage orders per guest requirements.
• Deliver food and beverage services per standards.
• Upsell and promote food and beverage offerings to maximize revenue.
• Remember guest names and preferences to provide personalized service.
• Adhere to HACCP food safety and hygiene standards.
• Manage stock requisitions and ensure correct quantities.
• Handle guest complaints tactfully and report incidents to management.
• Oversee outlet operations in the absence of management.
• Assist other outlets during peak times.

Skills

English proficiency

Multilingual ability

Education

Secondary / High school education

Certification in Food & Beverage (advantage)

Tools

MS Excel

MS Word

PowerPoint

Job description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Outlet Operation

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Assist management to supervise junior team members and casual labor under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Take food and beverage orders according to guest’s requirements and preferences
• Deliver food & beverage services in accordance to departmental standards and procedures
• Ensure that all food & beverage are served according to service standard
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Assist other Food & Beverage outlets with their operations during peak times or when required

Qualifications

• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 1 year of relevant experience in a similar capacity
• Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities