Manager Operations - Individual Retirement Account

Principal Financial Group; Maharashtra; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Principal Financial Group in India seeks an Operations Manager to lead retirement business operations, implement strategies, policies and procedures, and partner with GCH stakeholders and members. The role emphasizes delivery excellence, cost optimization, risk management, and talent development.

You will drive offshore opportunities, manage vendor relationships, and ensure SLAs are met while upholding compliance. Ten+ years experience in US retirement operations preferred.

Qualifications

• Bachelor's degree in Commerce/Finance required.
• Minimum 10–12 years' experience in US investment/retirement operations or strong knowledge of US investment products and services.

Responsibilities

• Participate and demonstrate understanding of BU specific GCH strategy, including defining business area components and COE/Shared Services.
• Ensure creation and execution of operational plans based on BU GCH strategy; explore offshore migration opportunities.
• Manage stakeholder relationships to support strategy and plans at the business area level.
• Support cost optimization and loss reduction initiatives; work with stakeholders to identify and solve business problems.
• Ensure service levels, delivery excellence from vendors, and risk & compliance alignment.

Skills

Attention to detail

Stakeholder management

People management

Analytical skills

Communication skills

Time management

Risk management

Education

Bachelor's degree in Commerce/Finance

Job description

Responsibilities

The Operations Manager role will be responsible for managing Operations and activities of a retirement business team. Incumbent will assist in the implementation and ongoing management of operations strategies, policies, and procedures across Principal's retirement product structure. Incumbent must effectively communicate and partner with GCH stakeholders as well as members.

Responsibilities

The Operations Manager role will be responsible for managing Operations and activities of a retirement business team. Incumbent will assist in the implementation and ongoing management of operations strategies, policies, and procedures across Principal's retirement product structure. Incumbent must effectively communicate and partner with GCH stakeholders as well as members.

Delivery & Strategy

• Participate and demonstrate understanding of BU specific GCH strategy, including Business components by defining the business area level components (Footprint, establishing COE/Shared Services, business are ownership and role maturity)
• Ensure creation and execution operational plans based on the BU Specific GCH strategy for the business areas
• Look at opportunities where new work can be migrated to offshore through global delivery
• Ensure stakeholder management to support the above strategy and operational plans at the business area level by collaboration
• Support cost optimization and loss reduction initiatives
• Work with stakeholders on understanding the business problems and work towards solutions
• Work on Service level management and ensure Efficiency and Quality for the teams is met
• Ensure delivery excellence from Vendors, assist in defining and execute delivery maturity for the portfolio.

People Focus

• Create pipeline for future leadership from existing talent through development and domain training, job assignments as needed and retention of High performers
• Grooming talent towards identified career tracks
• Drive development programs focused on Upskilling & Reskilling people.
• Encourage and engage team members in Brand and CSR activities
• Demonstrate the emotional intelligence when dealing with people and people related situations

Contribution to PGS Strategic Imperatives

• Build GCH capabilities comparable to the GBS/GCC offshore industry
• Contribute to generate relevant ideas that solve Business problems
• Drive Commercial mindset to optimize Business processes
• Facilitate and contribute towards BU/GCH level innovation forums/events

Compliance & Risk

• Contribute to maturing our risk framework
• Be aware and follow all the compliance related processes as laid down by the Enterprise
• Work with strategic leaders to Identify and build appropriate support functions that can help in sourcing, risk & compliance which will speed up the process of Productionizing complex solutions and Innovation.

Qualifications

achelor's degree or 15 years education in Commerce/Finance

Experience

• Minimum of 10-12 years in experience in US investment/retirement operations or Good working knowledge of US investment products and services, securities processing and information technology required.
• Excellent human relations, communication, decision making, analytical, organization, and project management skills required

Skill Set

• Strong attention to detail, consistently able to meet timing requirements and maintain SLA, stakeholder management, Excellent people management skills, Good comprehension skills, analytical skills,detail-oriented, multitasking, ability to prioritize, time management skills,
• Must demonstrate possession of analytical, problem solving, interpersonal, time management and communication skills.
• identification/ escalation of risks and issues to maintain robust risk management. Work with leaders to mitigate and avoid for future.

Competencies

• Make sound business decision
• Embrace Change
• Build strong Partnership
• Get results
• Act Strategically
• Lead Cultivate Talent