Assistant Manager - Operations

DPDHL; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DHL Group in Bhubaneswar, Odisha is seeking an Assistant Manager to lead multi-customer warehouse and transportation operations, focusing on inbound/outbound, inventory, and service provider management. The role requires 5+ years in warehousing or logistics, with SAP, TMS, WMS, Power BI, and Excel proficiency.

You will drive KPI achievement, customer satisfaction, and process excellence while ensuring safety and data accuracy.

Qualifications

• Graduate or higher education is required.
• 5+ years in warehousing, transportation, inventory, or customer management.
• Strong technical skills in SAP, TMS, WMS, Power BI, and MS Excel.
• Key competencies include customer management, leadership, problem solving, and process improvement.

Responsibilities

• Manage end-to-end warehouse operations including inbound, outbound, inventory control, and customer deliveries.
• Coordinate with customers and internal stakeholders to ensure efficiency and data accuracy.
• Monitor operations via SAP, TMS, WMS, and Power BI; prepare MIS reports.
• Ensure timely LMD arrangements and service provider alignment.
• Maintain safety standards and compliance.
• Conduct training sessions for team members on processes and systems.
• Resolve operational issues and customer queries promptly.

Skills

Customer Management

Team Leadership

Problem Solving

Process Improvement

Communication

Operational Excellence

Education

Graduate or above

Tools

SAP

TMS

WMS

Power BI

MS Excel

Job description

Assistant Manager

Role Summary: Responsible for managing multi-customer warehouse and transportation operations (Wirtgen, HP, Cisco Reverse Logistics), ensuring seamless inbound, outbound, inventory, customer service, MIS reporting, safety compliance, and service provider management. The role focuses on achieving operational KPIs, customer satisfaction, and process excellence.

Key Responsibilities

• Manage end-to-end warehouse operations including inbound, outbound, inventory control, and customer deliveries.
• Coordinate with customers and internal stakeholders to ensure operational efficiency and data accuracy.
• Monitor and manage operations through SAP, TMS, WMS, and Power BI.
• Prepare MIS reports and drive KPI achievement.
• Ensure timely LMD arrangements and service provider alignment.
• Maintain safety standards and compliance across operations.
• Conduct training sessions for team members on operational processes and system applications.
• Resolve operational issues and customer queries in a timely manner.

Requirements

• Education: Graduate or above.
• Experience: Minimum 5 years of experience in Warehousing, Transportation, Inventory Management, or Customer Management.
• Technical Skills: SAP, TMS, WMS, Power BI, MS Excel.
• Key Competencies: Customer Management, Team Leadership, Problem Solving, Process Improvement, Communication, and Operational Excellence.

Location: Bhubaneswar, Odisha