Assistant Manager - Operations

MarketStar; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Generous Leave Policy

Well-being programs

Job summary

MarketStar in Hyderabad seeks an Assistant Manager - Operations with 3-5 years in an AM role focused on the Sales LOB. You will oversee market planning, service-level delivery, and process improvements to boost efficiency and customer delight.

The role emphasizes leadership, mentoring TLs/reps, and cross-functional collaboration with internal teams and clients. Candidates should have strong communication, stakeholder management, and a track record in hiring and training reps.

Qualifications

• 3-5 years in an AM role (sales LOB).
• Location Hyderabad; willing to work night shifts.
• Strong leadership and mentoring skills.
• Excellent communication and stakeholder management.
• Proficient in MS Office and reporting.
• Experience in hiring and training reps.

Responsibilities

• Oversee planning and performance of a market.
• Ownership for service level components, quality, and productivity targets.
• Determine operational strategies via needs assessments and cost-benefit analyses.
• Actively contribute towards improving operational systems, processes, and policies or build efficiency.
• Establish technical specifications, and production, productivity, quality, and customer-service standards for the market.
• Long-term planning, including initiatives geared toward operational excellence.
• Contribute to short and long-term planning and strategy for the market.
• Facilitate coordination and communication between support functions.
• Responsive & able to build strong relationships with colleagues while focusing on customer delight.
• Provide leadership, mentoring, and coaching for the TL and reps.
• Oversee and review escalations and the escalations process for the market.
• Maintain employee performance records; track and report on performance outcomes.
• Ownership and problem resolution.
• Provide recommendations for product and process development based on customer feedback.
• Contribute towards hiring and training of reps.
• Ensure strict adherence to policies, processes, and compliance guidelines among the team.
• Employee engagement and retention.
• Explore new business/revenue opportunities within the existing client base.
• Being a key point of contact for internal and external clients.

Skills

Strategic Planning

Team Management

Performance Management

Operational Management

Hiring & Training

Coaching & Mentoring

Leadership

Attrition Management

Communication

Cross-functional Collaboration

Reporting

Target Setting

Stakeholder Management

Digital Marketing

Team Handling

Night Shifts

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to [e-mail] immediately.

Role: Assistant Manager - Operations
Experience: 3-5 years on AM role. Precisely with Sales LOB.
Location: Hyderabad.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar’s accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

Job Responsibilities:

• Oversee overall planning and performance of a particular market.

• Ownership for overall delivery of service level components, quality, and productivity targets & indicators for a particular market.

• Determine operational strategies for a particular market - conducting needs assessments, performance reviews, capacity planning, and cost/benefitanalyses.

• Actively contribute towards improving operational systems, processes, and policies or build efficiency.

• Establish technical specifications, and production, productivity, quality, and customer-service standards for the particular market.

• Long-term planning, including initiatives geared toward operational excellence.

• Contribute to short and long-term planning and strategy for the particular market.

• Facilitate coordination and communication betweensupportfunctions.

• Responsive & able to build strong relationships with colleagues while focusing on customer delight.

• Provideleadership, mentoring, and coaching for the TL and reps.

• Oversee and review escalations and the escalations process for the particular market.

• Maintain employee performance records; track and report on performance outcomes.

• Ownership and problem resolution.

• Provide recommendations for product and process development based on customer feedback andanalysisof the same.

• Contribute towards hiring and training of reps.

• Ensure strict adherence to policies, processes, and compliance guidelines among the team.

• Employee engagement and retention.

• Explore new business/revenue opportunities within the existing client base.

• Being a key point of contact for internal and external clients.

• Maintain track of all pending/open items (internal and external) and ensure closure of the same within in a timely and appropriate manner.

Core Competencies:

• Driving For Results: Challenging, pushing the organization and themselves to excel and achieve Customer Success: Doing the right thing for customers.

• Team Leadership: Leading others to accomplish team goals and objectives.

• Motivating Others: Inspiring others to perform well by actively conveyingenthusiasmand a passion for doing a good job.

• Coaching And Developing Others: Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth.

• Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.

• Conflict Management: Managing conflict between people and effectively resolvingsensitiveissues.

• Decision Making: Making good decisions in a timely andconfidentmanner

• Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization.

• Resilient & self-: A proactive & never give up attitude

• Business Acumen: Understanding general business and financial concepts,understandingthe company’s business, and using both general and specific knowledge to be effective.

• Relationship Management: Build sustaining and productive relationships with customers and stakeholders.

Must have skills:

• Strategic Planning.
• Team Management.
• Performance Management.
• Operational Management.
• Hiring, Training and Development.
• Coaching and Mentoring.
• Leadership.
• Attrition Management.
• Excellent communication skills (verbal and written).
• Ability to collaborate and work across the business to achieve shared success.
• Proficient in Microsoft Excel, Word, and PowerPoint as well as applications to produce reports/ presentations.
• Ability to set targets, motivate & drive a team of 30 to 40 employees.
• Managing stakeholder/client expectations.
• Exposure to the basics of Digital Marketing and Web Technologies would be an added advantage.
• Team handling experience.
• Should be flexible working in night shifts.

What’s in it for you?

Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.