Assistant Manager - Key Accounts

Plum; Thane; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Plum is seeking an Assistant Manager – Key Accounts, Quick Commerce to own and scale business across Zepto, Swiggy Instamart and other Q-Commerce channels.

You will treat accounts as businesses, owning revenue, growth opportunities, and profitability while collaborating with the E-Commerce leadership to invest wisely and drive strong execution.

Qualifications

• 2–4 years of experience in E-Commerce or Quick Commerce
• Hands-on exposure to Zepto, Swiggy Instamart or similar channels
• Experience driving revenue growth and platform execution
• Strong understanding of pricing, promotions and margins
• Analytical mindset with Excel/Sheets skills

Responsibilities

• Own revenue targets and business performance for Q-Commerce accounts
• Build monthly/quarterly plans across categories, SKUs and platforms
• Drive growth through assortment, pricing, promotions and visibility
• Negotiate terms, margins, visibility and platform investments
• Ensure strong execution of plans and platform commitments
• Maintain dashboards and conduct business reviews

Skills

E-Commerce

Key Account Mgmt

Data Analysis

Platform Negotiation

Tools

Excel/Sheets

CRM Platforms

Job description

Quick Commerce is rapidly changing how consumers discover, evaluate and purchase beauty and personal care products. At Plum, it's becoming an increasingly important growth engine, creating exciting opportunities to build categories, acquire new consumers and drive incremental revenue.

We're looking for an Assistant Manager – Key Accounts, Quick Commerce to own and scale business across platforms such as Zepto, Swiggy Instamart and other emerging Q-Commerce channels.

This is not just an account coordination role. You'll be expected to think of your accounts as businesses—owning revenue, identifying growth opportunities, improving platform visibility, driving commercial decisions and ensuring strong execution.

You'll work closely with the E-Commerce leadership team to identify what drives growth, what doesn't, and where we should invest next.

What You'll Own

Business & Revenue Growth

• Own revenue targets and business performance for assigned Q-Commerce accounts.
• Build monthly and quarterly business plans across categories, SKUs and platforms.
• Identify growth opportunities through assortment, pricing, promotions, visibility, media and consumer conversion.
• Track daily and weekly performance, diagnose gaps and proactively drive corrective actions.
• Drive profitable growth while maintaining a strong focus on commercial efficiency

Key Account & Platform Management

• Build strong working relationships with category managers and commercial teams across Q-Commerce platforms.
• Drive Joint Business Plans (JBPs), promotional calendars and account-level growth initiatives.
• Support negotiations around commercial terms, margins, visibility, investments and platform participation.
• Identify opportunities for incremental business through platform partnerships and category expansion.
• Ensure strong execution of agreed business plans and platform commitments.

Assortment, Pricing & Promotions

• Develop platform-specific assortment strategies based on consumer demand, category trends and SKU performance.
• Identify hero SKUs, emerging products and opportunities to expand Plum's presence across relevant categories.
• Plan discounting, bundles, promotional offers and event participation.
• Monitor competitive pricing and ensure alignment with Plum's broader pricing architecture.
• Evaluate the impact of promotions on incremental revenue, conversion, margins and profitability

Platform Visibility & Growth Levers

• Improve product discoverability, search rankings, share of visibility and conversion across assigned platforms.
• Partner with Performance Marketing teams on sponsored listings, search investments and platform media.
• Analyse traffic, impressions, CTR, conversion, ROAS and SKU-level sales performance.
• Identify opportunities to improve product content, imagery, ratings, reviews and on-platform merchandising.
• Build platform-specific growth experiments and translate learnings into actionable business decisions

Inventory, Availability & Operational Excellence

• Work closely with Supply Chain and Planning teams to ensure adequate inventory availability across dark stores and fulfilment networks.
• Monitor fill rates, out-of-stock levels, inventory ageing, demand forecasts and replenishment performance.
• Identify availability gaps across cities, stores and high-performing SKUs.
• Ensure inventory readiness ahead of major campaigns, promotions and new launches.
• Resolve operational issues with internal teams and platform partners to minimize revenue loss

NPD Launches & Category Expansion

• Partner with Brand and Category teams to execute new product launches across Q-Commerce platforms.
• Build launch plans covering assortment, pricing, visibility, media and inventory readiness.
• Identify platform-specific opportunities for new categories, formats, bundles and trial packs.
• Monitor new product performance and recommend interventions to accelerate scale-up.

Business Analytics & Cross-Functional Execution

• Maintain account-level dashboards and track revenue, growth, profitability, SKU productivity and platform performance.
• Conduct regular business reviews and identify actionable insights.
• Work closely with Brand, Growth, Performance Marketing, Finance, Supply Chain, Planning and Content teams.
• Ensure timely execution of account plans, promotions, launches and growth initiatives.
• Bring structure, ownership and follow-through to everyday business decisions.

What We're Looking For

• 2–4 years of experience in E-Commerce, Quick Commerce, Key Account Management, Category Management or marketplace business operations.
• Hands-on exposure to platforms such as Zepto, Swiggy Instamart or similar digital commerce channels preferred.
• Demonstrated experience driving revenue growth, platform execution and commercial performance.
• Strong understanding of pricing, discounting, margins, assortment, promotions and marketplace economics.
• Analytical mindset with strong Excel/Google Sheets skills and comfort working with large datasets.
• Ability to interpret business numbers and translate insights into actionable growth initiatives.
• Strong stakeholder management, negotiation and problem-solving skills.
• High ownership, attention to detail and bias for execution.
• Comfortable operating in a fast-paced environment where priorities and business dynamics evolve quickly.

Experience in Beauty & Personal Care

is preferred but not mandatory. We're equally interested in candidates from FMCG, Food, Fashion, Lifestyle and other high-growth consumer businesses.

What Success Looks Like

Success in this role isn't simply about participating in more platform campaigns or running additional promotions.

It's about building larger, healthier and more profitable Q-Commerce businesses for Plum.

You'll be expected to demonstrate:

Revenue Growth | Better Platform Visibility | Stronger SKU Productivity | Improved Availability | Healthy Commercials | Successful NPD Scale-Up