Assistant Manager - Information Technology

Tata Communications; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Tata Communications is seeking a Network Security professional to design, implement, and monitor IT infrastructure that protects data across the organization. You will manage firewalls, troubleshoot network issues, simulate cyberattacks, and guard against unauthorized access, malware, and security breaches while delivering security projects.

This operational role requires the ability to guide technical staff and review work quality, with responsibilities spanning collaboration across teams,

Qualifications

• End user management experience.
• Proven experience in IT Security Operations.
• Experience with system installation, configuration, and analysis.
• Ability to instruct professional or technical staff and review the quality of their work.

Responsibilities

• Experience in F5 ASM, GTM and GSLB configurations and troubleshooting.
• Experience in Wireless technologies with Cisco ISE or NAC solutions.
• Experience in managing network security - VPN, IPSEC, IPS/IDS firewall policies.
• Experience in managing Web Proxy for URL/Content filtering - Netskope.
• Excellent communication and teamwork across geographies and functions.
• Strong analytical and problem-solving skills.
• Judgment, decision-making under deadline pressure, and conflict management.
• Gather requirements from business and assist with solution creation; deliver user documentation.
• Coordinate with security teams; monitor compliance audits and IT governance; resolve incidents and provide 24x7 support.

Skills

End user management

IT security operations

System installation & configuration

Staff guidance & review

Education

Bachelor's Degree in engineering or equivalent qualification

Job description

Job Summary

A Network Security professional designs, implements, and monitors the IT infrastructure that protects an organization's data. They manage firewalls, troubleshoot network issues, simulate cyberattacks, and ensure smooth data transmission while guarding against unauthorized access, malware, and security breaches and including delivery of security infrastructure projects. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Minimum Qualifications Experience

• Bachelor's Degree in engineering or equivalent qualification
• 4-7 years in IT operations

Other Knowledge Skills

• Technical sound in end user's management
• Proven experience as IT Security Operations
• Experience with system installation, configuration, and analysis
• Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Key Responsibilities

• Experience in F5 ASM, GTM and GSLB configurations and troubleshooting.
• Experience in Wireless technologies with expert knowledge in Cisco ISE or any other NAC solution.
• Experience in managing the network Security - VPN, IPSEC, IPS/IDS Firewall Policies.
• Experience in managing the Web Proxy for URL/Content filtering - Netskope.
• Excellent communication skills and team player with ability to build solid relationships at all levels, across teams, geographies, and business functions.
• Experience in solving broad business problems and analytical skills.
• Excellent judgment, decision-making skills, and the ability to work under continual deadline pressure when the situation is ambiguous. Strong negotiation skills and conflict management skills.
• Gather requirement from business and assist with creation of solutions to meet operational needs. Deliver user documentation where required. Quantify and analyze the service requests and incidents raised.
• Liaise with the business to evaluate reduction of the number of tickets raised. Drive creation of standard reports formats where possible. Share periodic projects status with relevant stakeholders. Coordinate with the corporate security teams for all IT related security activities. Monitor, drive and track the compliance audit process for IT applications in coordination with the IT governance team on aspects such as SOX audits, security audits. Resolve issues escalated by technicians and engineers. Provide 24 x 7 infrastructure and application support. Drive incident problem change release configuration availability and capacity management with respect to IT Security Infrastructure.