Assistant Manager - Housekeeping

Westin Hotels & Resorts; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Westin Hotels & Resorts in Mumbai, India seeks an entry-level management professional to support day-to-day housekeeping, recreation/health club, and laundry operations. You will assist with cleaning, inspections, and ensuring guest and employee satisfaction while maintaining budgets.

The role requires coordinating with front desk and engineering for maintenance needs, supervision in the director's absence, and safeguarding guest experiences through efficient team leadership.

Qualifications

• High school diploma or GED; 1 year experience in housekeeping or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages housekeeping operations and budgets, ensuring OSHA regulations are followed.
• Oversees loss prevention policies and supplies inventory for guestrooms and public spaces.
• Coordinates room cleaning priorities and communicates status to Front Desk in a timely manner.
• Supervises inspections of guestrooms and public spaces for quality and consistency.
• Maintains linen inventory and guest supplies, assisting with ordering as needed.
• Provides feedback to staff to improve service performance and guest satisfaction.
• Handles guest problems and complaints, escalating as necessary to supervisor.
• Reviews guest comment cards and satisfaction results with team, promoting positive guest relations.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Job Description:

Additional Information

Job Number 26116679

Job Category Housekeeping & Laundry

Location #2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India, 400087 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.