Guest Service Associate - Food & Beverage

Westin Hotels & Resorts; Mumbai; On-site; INR 201,000 - 312,000; Full time

Job summary

Westin Hotels & Resorts in Mumbai, India is seeking a detail‑oriented housekeeping associate for full‑time hours. You will complete closing duties, maintain cleanliness, stock areas, and ensure guest spaces meet presentation standards.

The role requires physical stamina, ability to stand for long periods, and adherence to safety and quality policies. No prior experience required; high school diploma preferred. Join a global hospitality brand known for well‑being and guest service excellence.

Qualifications

• High school diploma or G.E.D. required or preferred.
• No related work experience required.
• No supervisory experience required.
• License or certification: None.

Responsibilities

• Complete closing duties, including storing reusable goods, breaking down goods, cleaning equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, and completing daily cleaning checklist.
• Set up, stock, and maintain work areas; inspect cleanliness and presentation of china, glass, and silver prior to use.
• Maintain cleanliness of work areas throughout the day and practice clean-as-you-go procedures.
• Move and handle objects up to 50 pounds; stand or walk for extended periods as part of the shift.

Education

High school diploma or G.E.D.

Job description

Additional Information

• Job Number 26109095
• Job Category Food and Beverage & Culinary
• Location #2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India, 400087
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.