Assistant Manager -Housekeeping

St. Regis Hotels & Resorts; Delhi; On-site; INR 450,000 - 750,000; Full time

Job summary

St. Regis Hotels & Resorts in New Delhi is seeking an entry-level management professional to support day-to-day housekeeping, recreation/health club, and laundry operations.

You will supervise staff, ensure guest rooms and public spaces meet standards, and drive inspection programs while helping manage budgets. The role focuses on delivering exceptional guest experiences, coordinating with other departments, and maintaining service quality in a luxury hotel environment.

Qualifications

• High school diploma or GED with 1 year housekeeping experience, or a 2-year degree with no work experience.
• Experience in housekeeping management and leadership, with budget responsibilities preferred.

Responsibilities

• Ensures OSHA regulations are up to date.
• Oversees lost and found procedures.
• Prepares rooms to be cleaned and lists of prospective check-outs.
• Manages linen inventory and supplies.
• Supervises housekeeping and related areas in the absence of leadership.
• Monitors service behaviors and provides feedback to staff.
• Maintains communication of guest room status with Front Desk.
• Collaborates with Engineering on maintenance needs.
• Ensures staff have proper supplies, equipment and uniforms.
• Delivers exceptional guest service and addresses complaints.

Skills

Housekeeping operations

Budget management

Staff supervision

Guest relations

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management

Job description

Additional Information

Job Number 26107073

Job Category Housekeeping & Laundry

Location Asset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.