Assistant Manager Guest Services ( Front Office) @ ibis Mumbai BKC

Fairmont Hotels & Resorts; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accor in Mumbai is seeking a Hotel Team Leader with a strong background in F&B service and front office operations to manage daily guest services and drive excellence across departments.

You will train staff, oversee reservations, cash handling, and ensure total guest satisfaction, while supporting the Guest Services Manager in implementing new procedures and promoting promotional activities.

Qualifications

• Thorough knowledge of F&B Service and Front Office operations including front desk, reception, cashiering and reservations.
• Strong understanding of hotel department functions, layouts, and roles.
• Experience in conducting training for F&B/Front Office staff.
• Ability to lead by example and ensure total customer satisfaction.

Responsibilities

• Assist daily front office operations and guide the team.
• Address credit problems and ensure smooth guest service.
• Support Guest Services Manager in developing new procedures.
• Provide efficient, friendly, professional service to guests.
• Promote special promotions and hotel facilities to guests.

Skills

F&B Service Knowledge

Front Office Operations

Training & Development

Customer Service

Education

BHM degree

Job description

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

• Must have a thorough working knowledge of the F&B Service & Front Office operations to include the F&B,front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assists in conducting training for all F&B/Front Office employees.
• Attend and directs daily front office operations and as a one of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Guest Service Manager.
• Assists Director Guest Services formulating new procedures and directives in order to continue improve the Guest Service Department.
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Qualifications

BHM degree with 3 years experience as Team leader or 1 year experience as AMGS