Front Office Associate

Hilton Hotels; Pune District; On-site; INR 240,000 - 420,000; Full time

Job summary

Hilton Hotels in Pune, India seeks a Front Office Associate to brighten guests' day by delivering memorable experiences. You will support guest services operations, greet guests warmly, and provide local recommendations to enhance the stay.

The role also involves organizing group documentation and assisting with administrative tasks to ensure smooth operations. Join us to uphold Hilton's hospitality standards, collaborate with lobby and bell teams, and contribute to a welcoming guest environment

Responsibilities

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! As a Front Office Associate , you re not just supporting guest services operations - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Heres what youll do during a typical day:

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.