Assistant Manager - Facilities

MetLif; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

MetLife in Hyderabad seeks a facilities manager to oversee daily soft services and ensure service delivery meets SLAs and health standards. You will coordinate with vendors, manage procurement, and maintain assets to support a safe, functional workplace.

The role emphasizes leadership, stakeholder engagement, and continuous improvement, with responsibility for contract management, AMCs, and team development to sustain an optimal occupant experience.

Qualifications

• Strong coordination and organizational skills.
• Vendor and stakeholder management expertise.
• Knowledge of facility operations and compliance standards.
• Financial acumen for invoicing and cost control.
• Leadership and people management abilities.

Responsibilities

• Oversee day-to-day soft services: housekeeping, pest control, security coordination, landscaping, waste, and hygiene.
• Manage third-party providers: onboarding, performance reviews, escalations, and contract compliance.
• Coordinate procurement for facility materials and services; raise requisitions and evaluate quotations.
• Maintain accurate inventory of assets, consumables, and spares; conduct audits.
• Verify invoices against contracts and service orders; prepare MIS reports.
• Serve as liaison for internal stakeholders and leadership; ensure high customer satisfaction.
• Ensure facility is safe, functional, and presentable; coordinate repairs and inspections.
• Support drafting and renewal of contracts; monitor SLAs and penalties.
• Manage AMCs for HVAC, electrical, elevators, fire safety, plumbing; schedule preventive maintenance.
• Supervise facilities team; allocate duties and monitor performance.
• Organize training for staff and vendors on safety, SOPs, compliance, and service quality.

Skills

Coordination

Organizational skills

Vendor management

Stakeholder management

Leadership

Job description

Oversee day-to-day soft services operations including housekeeping, pest control, security coordination, landscaping, waste management, and hygiene services. Ensure service delivery meets defined SLAs, health standards, and organizational expectations.

Manage third-party service providers by onboarding vendors, monitoring performance, conducting regular reviews, addressing escalations, and ensuring compliance with contractual and statutory obligations.

3. Procurement

Coordinate procurement activities for facility-related materials, consumables, and services. Raise purchase requisitions, evaluate vendor quotations, support negotiations, and ensure timely availability of resources within budgetary limits.

4. Inventory Management

Maintain accurate records of assets, consumables, and spares. Ensure optimal stock levels, conduct periodic audits, and implement controls to prevent loss, misuse, or stock-outs.

5. Invoicing and MIS

Verify vendor invoices against contracts, work orders, and service completion. Prepare and maintain MIS reports related to expenses, vendor performance, asset tracking, and service metrics for management review.

6. Stakeholder Management

Act as a point of contact for internal stakeholders, including business units, employees, and leadership. Address service-related queries, manage expectations, and ensure high levels of customer satisfaction.

7. Facility Maintenance and Upkeep

Ensure the facility is maintained in a safe, functional, and presentable condition. Coordinate timely repairs, inspections, and corrective actions to minimize downtime and enhance occupant experience.

8. Contract Management

Support drafting, execution, renewal, and closure of facility-related contracts. Track contract validity, SLAs, penalties, and compliance requirements to ensure contractual adherence.

9. AMC and Preventive Maintenance

Manage Annual Maintenance Contracts (AMCs) for equipment such as HVAC, electrical systems, elevators, fire safety systems, and plumbing. Plan and monitor preventive maintenance schedules to reduce breakdowns and extend asset life.

10. Team Management

Supervise and support the facilities team, including supervisors and service staff. Allocate duties, monitor performance, handle attendance, and foster a culture of accountability and teamwork.

11. Training and Team Engagement

Organize training programs for staff and vendors on safety, SOPs, compliance, and service quality. Lead team engagement initiatives to improve morale, skill development, and retention.

Desired Skills & Competencies

• Strong coordination and organizational skills
• Vendor and stakeholder management expertise
• Knowledge of facility operations and compliance standards
• Financial acumen for invoicing and cost control
• Leadership and people management abilities

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible .Join us!