Associate Manager - Projects (BPO)

Next Learn Technologies; Bengaluru; On-site; INR 650,000 - 900,000; Full time

Job summary

Next Learn Technologies in Bengaluru, Karnataka, is seeking a delivery-focused professional to drive customer happiness initiatives with automation and AI adoption. You will lead project management, governance, process improvements, and MIS reporting to enhance service operations.

Responsibilities include stakeholder management, RCA & performance analysis, and documentation & SOP management to ensure scalable customer outcomes and continuous improvement.

Qualifications

• 4 to 6 years of exp in customer service operations, projects, process excellence, quality, analytics or transformation roles
• Exp in insurance, fintech, BPO, contact center or service operations

Responsibilities

• Project Management & Governance
• Automation & Process Improvement
• MIS, Reporting
• Stakeholder Mgmt
• RCA & Performance
• Documentation & SOP Management

Job description

Will be responsible for driving key Customer Happiness initiatives related to automation, AI adoption

• Project Management & Governance
• Automation & Process Improvement
• MIS, Reporting
• Stakeholder Mgmt
• RCA & Performance
• Documentation & SOP Management

Required Candidate profile

4 to 6 years of exp in customer service operations, projects, process excellence, quality, analytics or transformation roles

Exp in insurance, fintech, BPO, contact center or service operations