Assistant Manager - Cloud & Security Customer Service Operations

Tata Communications; Maharashtra; On-site; INR 180,000 - 340,000; Full time

Job summary

Tata Communications in Pune is seeking an experienced WIFI L3 Specialist with expertise in Aruba Central and Cisco Meraki to design, implement, and optimize enterprise wireless networks.

The role requires hands-on setup, troubleshooting, and security configurations across WLAN deployments, and collaboration with routing and switching teams for seamless integration.

Qualifications

• 8+ years IT experience with 4+ years in wireless domain.
• Strong knowledge of Aruba Controllers setup and management.
• Understanding of routing and switching (VLANs, STP, OSPF, BGP).
• Proficiency in 802.11 standards, RF management, and wireless security configurations.
• Hands-on with troubleshooting tools and RF site surveys.

Responsibilities

• Design, implement, and manage Aruba WIFI Network for high-quality wireless connectivity.
• Configure and optimize wireless access points for performance and coverage.
• Provide advanced L3 support for complex wireless issues.
• Perform upgrades, patches, and maintenance for Aruba solutions.
• Collaborate with network teams to integrate wireless into infrastructure.
• Document configurations and best practices for wireless operations.
• Work on routing and switching configurations to support wireless connectivity.
• Conduct performance analysis and propose improvements.
• Stay updated on wireless networking trends.

Skills

Networking troubleshooting

RF management

Wireless security

Analytical skills

Communication skills

Education

Bachelor's degree in IT / CS

Tools

Aruba Central

Cisco Meraki

CWNA

ACMP

CCNA Wireless

Job description

About the Company

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.

Position Overview

Job Title: WIFI L3 Specialist – Aruba and Cisco Meraki

Experience: Minimum 8 years (including 4 years of relevant experience with Enterprise WIFI domain)

Location: Viman Nagar, Pune

Job Description: We are seeking an experienced WIFI L3 Specialist with expertise in Aruba Central and Cisco Meraki implementation and configuration. The ideal candidate will have strong hands‑on experience with WIFI devices to optimize wireless network performance and security.

Key Responsibilities

• Design, implement, and manage Aruba WIFI Network to ensure high‑quality wireless connectivity.
• Configure and optimize wireless access points to maximize performance, coverage, and user experience.
• Provide advanced troubleshooting and L3 support for complex wireless network issues.
• Perform system upgrades, patches, and maintenance for Aruba solutions.
• Collaborate with network teams to integrate wireless solutions seamlessly into the larger infrastructure.
• Document configurations, troubleshooting steps, and best practices for wireless network operations.
• Work on routing and switching configurations as required to support wireless connectivity.
• Conduct performance analysis and propose recommendations to enhance wireless network efficiency.
• Stay updated on the latest trends and technologies in wireless networking.

Requirements

• Minimum 8 years of overall IT experience, with at least 4 years of relevant experience with wireless controllers.
• Deep knowledge of Aruba Controllers setup, implementation, and management.
• Understanding of routing and switching technologies (e.g., VLANs, STP, OSPF, BGP).
• Proficiency in wireless protocols such as 802.11 standards, RF management, and wireless security configurations.
• Hands‑on experience with troubleshooting tools like packet analyzers and RF site survey tools.
• Industry certifications such as CWNA, Aruba Certified Mobility Professional (ACMP), or CCNA Wireless are desirable.
• Excellent analytical, communication, and interpersonal skills.

Preferred Skills

• Experience with wireless network integration into larger network security frameworks.
• Knowledge of automation and scripting for wireless network configurations.