Assistant Manager- CEM

Serene Communities Pvt Ltd; Bengaluru; Vor Ort; INR 500.000 - 800.000; Vollzeit

Zusammenfassung

Serene Communities Pvt Ltd is looking for an Assistant Manager – Client Engagement in Bengaluru, India. The successful candidate will be the primary point of contact for clients in a senior living community, ensuring high-quality customer experiences from post-booking to unit handover.

This role requires strong relationship management skills and the ability to handle post-booking processes efficiently. The ideal candidate will also be adept at resolving client queries and improving engagement practices.

Qualifikationen

• Strong communication skills for empathetic client engagement.
• Ability to manage multiple tasks with attention to detail.
• Problem-solving capabilities for resolving client issues.

Aufgaben

• Serve as the primary relationship manager for post-booking clients.
• Manage comprehensive client interactions and documentation.
• Ensure timely payment collections and unit handovers.

Jobbeschreibung

Position Summary

The Assistant Manager – Client Engagement serves as the primary relationship manager for clients who have purchased homes in a senior living community. This role is central to ensuring a seamless, empathetic, and high-quality customer experience, catering to the unique needs of senior citizens and their families. The position spans the entire customer lifecycle—from post-booking engagement through documentation, payment follow-ups, possession, and handover—and requires a balance of relationship-building, operational execution, and problem-solving skills.

Core Responsibilities

• Act as the single point of contact for clients post-booking, nurturing trust through proactive, empathetic communication.
• Manage the complete post-booking process including sales orders, documentation, registrations, cancellations, and transfers.
• Oversee payment collections as per demand schedules, track dues, issue reminders, and coordinate with finance.
• Ensure smooth handover of units by coordinating with civil, legal, and finance departments to resolve pending issues.
• Handle all client queries across channels (in-person, phone, digital) with 100% closure within defined timelines.
• Prepare accurate MIS reports, trackers, and dashboards to support management decisions.
• Provide feedback and insights to improve client engagement processes and CRM practices.