Assistant Manager – BPO

Vision Plus Security (eP Vision Plus Security); Ajmer; Sur place; INR 279 000 - 390 600; Plein temps

Résumé du poste

Vision Plus Security (eP Vision Plus Security) is hiring an Assistant Manager (BPO) for its location in Ajmer, Rajasthan. The role involves managing day-to-day BPO operations, monitoring team performance, and handling escalations to ensure smooth operations.

The ideal candidate will have around 1 year of experience in a similar role, strong leadership skills, and the ability to communicate effectively within a fast-paced environment. This position is critical for maintaining operational efficiency and achieving performance targets.

Qualifications

• Around 1 year experience as Assistant Manager or Senior Team Leader in BPO.
• Strong leadership and team handling skills.
• Good communication and interpersonal skills.
• Experience in floor operations and escalation handling.

Responsabilités

• Manage day-to-day BPO floor operations.
• Handle team leadership and performance monitoring.
• Manage escalations and customer/service issues.
• Ensure achievement of targets and KPIs.
• Monitor productivity and quality metrics.

Connaissances

Leadership skills

Communication skills

Team handling

Escalation handling

Description du poste

Job Overview

Vision Plus Security is hiring an Assistant Manager (BPO) for its Ajmer location. The role focuses on managing BPO operations, team performance, escalations, and ensuring smooth floor management.

Key Responsibilities

• Manage day‑to‑day BPO floor operations
• Handle team leadership and performance monitoring
• Manage escalations and customer/service issues
• Ensure achievement of targets and KPIs
• Monitor productivity and quality metrics
• Coordinate with internal teams for operational efficiency
• Support training and development of team members
• Maintain reports and operational documentation

Candidate Requirements

• Around 1 year experience as Assistant Manager or Senior Team Leader in BPO
• Strong leadership and team handling skills
• Good communication and interpersonal skills
• Experience in floor operations and escalation handling
• Ability to work in a fast‑paced environment