Assistant Manager - Blower Service

Ingersoll Rand; Ahmedabad District; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Ingersoll Rand in India seeks an Assistant Manager - Blower Service (GD Everest) to lead service operations across India, resolve customer issues, and drive service revenue growth with a strong technical and leadership focus.

The role requires coordinating field engineers, ensuring safety and quality, building lasting customer relationships, and delivering timely, data-driven service reports.

Qualifikationen

• 7–10 years experience in Vacuum Pumps, Compressors, Blowers, Pump Industry
• Strong ownership mindset and proactive approach
• Self-driven leadership with safety and quality focus

Aufgaben

• Manage day-to-day aftermarket service activities including breakdowns, preventive maintenance, overhauls, and commissioning support.
• Coordinate service scheduling, site visits, and engineer deployment PAN India.
• Lead, guide, and support service engineers and technicians; provide technical direction.
• Support spare parts sales, service contracts, and AMCs to grow revenue.
• Build strong relationships with key customers and act as main service interface.
• Coordinate with factory, supply chain, and planning for spares availability and follow-ups.
• Conduct IOM training for customers and internal teams; share field learnings.
• Ensure compliance with safety, quality, and company service standards; maintain documentation.

Kenntnisse

Leadership

Customer relationships

Project management

Communication

Travel readiness

Bilingual English/Hindi

Technical troubleshooting

Ausbildung

Diploma or bachelor’s degree in mechanical engineering

Jobbeschreibung

Job Title - Assistant Manager - Blower Service (GD Everest)

Location - Delhi

Job Summary

The Assistant Manager - Service will be responsible for managing and resolving all service-related queries at customer sites across India. This role requires strong technical expertise, leadership capability, and a business-generation mindset to ensure customer satisfaction while supporting service revenue growth.

Key Responsibilities

• 1. Service Operations Management
  • Manage day-to-day aftermarket service activities including breakdowns, preventive maintenance, overhauls, and commissioning support.
  • Ensure timely response and resolution of customer service calls as per defined SLAs.
  • Coordinate service scheduling, site visits, and engineer deployment across for Blower Service (GD Everest) in PAN India.
  • Monitor service KPIs such as response time, resolution time, first-time fix rate, and customer feedback.
• 2. Team Leadership Coordination
  • Lead, guide, and support service engineers and technicians.
  • Provide technical direction during complex troubleshooting and site issues.
  • Participate in training, mentoring, and performance evaluation of service team members.
  • Ensure adherence to safety, quality, and company service standards.
• 3. Technical Support Expertise
  • Independently handle or oversee installation, commissioning, troubleshooting, and overhauling of equipment.
  • Act as a technical escalation point for complex service problems.
  • Support customers with operation, maintenance, and application-related guidance.
  • Prepare and validate detailed service reports and root cause analysis (RCA).
• 4. Aftermarket Business Revenue Support
  • Support spare parts sales, service contracts, and Annual Maintenance Contracts (AMCs).
  • Identify opportunities to upgrade service agreements.
  • Recommend critical spares stocking at customer sites to reduce downtime.
  • Work closely with sales and aftermarket teams to increase service revenue and coverage.
• 5. Customer Relationship Management
  • Build strong, long-term relationships with key customers.
  • Understand customer needs, pain points, and plant operations.
  • Ensure high levels of customer satisfaction through proactive service support.
  • Act as the main service interface between the customer, factory, and internal teams.
• 6. Coordination with Internal Stakeholders
  • Coordinate with factory, supply chain, and planning teams to ensure timely availability of spares and parts.
  • Support service execution and spare supply follow-ups.
  • Assist finance and sales teams with payment and documentation follow-ups related to services.
• 7. Training Knowledge Sharing
  • Conduct installation, operation, and maintenance (IOM) training for customers and internal teams.
  • Participate in onboarding and technical training of new engineers.
  • Share field learnings and best practices with factory and engineering teams for continuous improvement.
• 8. Compliance Documentation
  • Ensure all service activities follow company policies, safety norms, and statutory requirements.
  • Maintain accurate documentation of service history, reports, and customer records.
  • Support audits and continuous improvement initiatives.

Basic Qualifications

• Diploma or bachelor s degree in mechanical engineering
• Self-driven, proactive approach with strong ownership mindset
• Minimum 7-10 years of experience in:
  • Vacuum Pumps
  • Compressors
  • Blowers
  • Pump Industry

Technical Functional Skills

• Strong knowledge of aftermarket parts service within:
  • Air Compressors
  • Vacuum Systems
  • Industrial Process Equipment
• Excellent understanding of mechanical components and their functioning.
• Working knowledge of electrical controls, instrumentation, and system integration.
• Process knowledge across industries, with special exposure to pharmaceutical manufacturing.
• Ability to provide clear technical direction and troubleshooting guidance.

Language Mobility Requirements

• Fluent in English and Hindi
• Valid Passport and Driving License (mandatory)
• Willingness to travel 50-60% across Pan India

Key Competencies

• Strong leadership and team coordination
• Customer-focused problem-solving
• Service excellence with commercial awareness
• Effective communication and reporting skills
• Ability to work independently under pressure