Assistant Manager

EXL; Maharashtra; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

EXL is seeking an Operations Team Manager in Maharashtra to lead a dynamic team of 15-20 professionals. This role focuses on performance, quality management, and ensuring operational excellence across daily activities.

The ideal candidate will drive data-informed decisions, monitor KPIs, and collaborate with HR for retention and staff development. Responsibilities include audits, process improvements, and reporting to senior management.

Qualifications

• Experience leading 15-20 professionals in a fast-paced environment.
• Strong analytical capability with data-driven decision making.
• Proven track record in performance and quality management.

Responsibilities

• Lead, mentor and manage a team of 15-20 members with clear development plans.
• Develop and track KPIs to measure performance and quality.
• Monitor shrinkage and implement loss-reduction strategies.
• Ensure adherence to safety standards and client communications.
• Prepare reports and present insights to senior management.

Skills

Team management

Analytical skills

Performance management

Quality management

Shrinkage management

Retention

Reporting

Job description

We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence, optimizing team performance, and fostering a positive work environment. Key Responsibilities: Team Management: Lead, mentor, and manage a team of 15-20 members, ensuring effective communication, motivation, and professional development. Conduct regular performance evaluations and provide constructive feedback to team members. Implement strategies to enhance team cohesion and productivity, and address any conflicts or issues promptly. Performance Management: Develop and track key performance indicators (KPIs) to measure team and individual performance. Analyze performance data to identify trends and areas for improvement. Implement performance improvement plans and conduct regular review meetings. Quality Management: Ensure adherence to quality standards and operational procedures. Monitor and assess the quality of work, implementing corrective actions as needed. Conduct audits and process reviews to ensure compliance with internal and external standards. Shrinkage Management: Monitor and manage shrinkage rates, identifying and addressing potential causes. Develop and implement strategies to minimize losses and improve inventory control. Retention and Team Building: Develop and implement initiatives to enhance employee engagement and retention. Organize and facilitate team-building activities to foster a positive and collaborative work environment. Identify and address any retention issues, working closely with HR to implement solutions. Analytical Skills: Utilize data analytics to drive decision-making and operational improvements. Analyze trends and metrics to forecast future needs and challenges. Prepare and present reports on operational performance and team effectiveness to senior management. Oversee day-to-day operations and work of lower-level staff

• Ensure compliance to organizational standards, including safety standards and client or customer communications
• Monitor and provide feedback to managed staff to effect improvements in organizational goals
• Manage reports and personnel documents, including payroll