Assistant Manager

Radical Minds

Dadri

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Radical Minds is seeking an Assistant Manager Forex Sales & TripMoney to drive revenue targets, lead sales teams, and ensure regulatory compliance across RBI/FEMA/KYC/AML frameworks. The role focuses on performance coaching, process governance, and risk controls to scale operations.

The candidate will develop sales strategies, monitor metrics, and collaborate with Product, Marketing, Operations, and Compliance to optimize revenue and customer experience.

Qualifications

Bachelor's degree required; MBA preferred.
Strong leadership with experience managing teams of sales staff.
Solid grasp of RBI, FEMA, KYC, AML compliance.
Excellent analytical, problem solving and decision making.
Proven stakeholder management and communication skills.

Responsibilities

Drive Forex and TripMoney revenue targets and devise growth strategies.
Lead Team Leaders and Sales Executives; conduct regular performance reviews.
Ensure SOP adherence, monitor productivity, quality and customer satisfaction.
Lead compliance governance, risk management, and regulatory audits.
Establish robust transaction monitoring and fraud prevention controls.
Own and resolve critical customer escalations and drive service excellence.
Identify operational gaps and implement automation and efficiency improvements.
Prepare weekly and monthly business reviews with actionable insights.

Skills

Leadership

Sales strategy

Regulatory compliance

Analytical thinking

Stakeholder mgmt

Education

Bachelor's degree

MBA

Tools

CRM

MIS reporting

Job description

Assistant Manager Forex Sales & TripMoney

Role Overview - The Assistant Manager Forex Sales & TripMoney will be responsible for driving business performance, ensuring operational excellence, maintaining regulatory compliance, and leading Team Leaders and Sales Executives to achieve revenue and customer experience objectives. The role requires strong leadership, analytical capabilities, process governance, and the ability to scale sales operations while ensuring robust transaction monitoring and risk controls.

Key Responsibilities

Business & Revenue Management

Own and drive overall Forex and TripMoney revenue targets.
Develop and execute sales strategies to improve conversion and productivity.
Monitor business performance and identify opportunities for growth.
Collaborate with Product, Marketing, and Operations teams to maximize revenue generation.

Team Leadership & People Management

Manage Team Leaders and their respective teams.
Conduct performance reviews and establish clear accountability frameworks.
Drive employee engagement, retention, and succession planning.
Coach Team Leaders on performance management and people development.

Operational Excellence

Ensure adherence to SOPs and service delivery standards.
Monitor productivity, quality, conversion, and customer satisfaction metrics.
Drive process standardization and operational eiciency.
Lead cross-functional initiatives with Operations, Product, Finance, and Compliance teams.

Compliance & Risk Management

Ensure strict adherence to RBI, FEMA, KYC, AML, and internal compliance requirements.
Conduct periodic compliance audits and governance reviews.
Monitor adherence to transaction limits, documentation requirements, and regulatory guidelines.
Investigate and elevate potential compliance breaches and control failures.

Transaction Monitoring & Fraud Prevention

Establish robust transaction monitoring mechanisms to identify unusual patterns and suspicious activities.
Review high-risk transactions and ensure timely escalation to Compliance and Risk teams.
Track fraud indicators, policy deviations, and operational risks.
Implement preventive controls to minimize nancial, regulatory, and reputational risk.

Customer Experience & Escalation Management

Own resolution of critical customer escalations.
Drive customer satisfaction and service excellence across all channels.
Analyze customer feedback and implement corrective actions to improve experience.

Continuous Improvement & Innovation

Identify operational gaps and implement corrective measures.
Drive automation and eiciency initiatives to improve productivity and customer experience.

Own and implement a minimum of one measurable process improvement initiative every quarter (once every three months).

Track benets realized from process improvement initiatives and present outcomes to leadership.

Reporting & Governance

Prepare and present weekly and monthly business reviews.
Provide actionable insights on revenue, conversion, compliance, quality, and operational performance.
Present risk, compliance, and productivity dashboards to senior management.

Required Skills & Competencies

Strong knowledge of Forex products, Forex Cards, Currency Notes, Remittances, and Travel-related services.
Strong understanding of RBI, FEMA, KYC, AML, and regulatory requirements.
Proven experience in sales management, operations, and team leadership.
Excellent analytical, problem-solving, and decision-making skills.
Strong stakeholder management and communication abilities.
Advanced prociency in CRM, MIS reporting, and performance management tools.

Experience & Qualications

58 years of experience in Forex, Banking, Fintech, Travel, or Financial Services.
Minimum 23 years of experience managing Team Leaders and large teams.
Bachelor's Degree required; MBA preferred.
Working knowledge of travel operations and customer service processes preferred.

Key KPIs