Assistant Group Manager - HR Shared Services

Metromakro; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Benefits offered by this job

Career growth opportunities

Inclusive culture

Global team exposure

Job summary

Metromakro is seeking an Assistant Manager for the P&C Solutions Team to lead HR Operations across multiple countries from Pune. The role emphasizes driving operational excellence, coaching teams, and ensuring compliance with global standards and local regulations.

You will manage day-to-day delivery of end-to-end HR services, monitor SLAs/KPIs, and partner with stakeholders to deliver a seamless employee experience while driving continuous improvement and digital transformation initiatives

Qualifications

• Bachelor's/Master's degree in a relevant field.
• 8–12 years of HR Shared Services/Operations experience in a global org, multi-country exposure.

Responsibilities

• Lead HR Operations: manage end-to-end HR services with SLAs/KPIs.
• People leadership: coach and develop Team Leaders and HR Specialists.
• Stakeholder management: collaborate with HRBPs, COEs, and regional teams.
• Drive process improvements and automation in HR operations.
• Ensure governance, compliance, and data accuracy across HR processes.
• Monitor metrics, drive corrective actions to meet targets.
• Maintain process documentation and training for the team.
• Support HR transformations and system implementations.

Skills

People management

Stakeholder management

HR service delivery

Analytical skills

Change management

Education

MBA/PGDM in HR

Tools

Workday

ServiceNow

SAP

Oracle HCM

Microsoft Office

Job description

The Assistant Manager - P&C Solutions Team is responsible for leading a team of HR Operations professionals to deliver high-quality, end-to-end employee lifecycle services across multiple countries. The role focuses on driving operational excellence, ensuring SLA and KPI adherence, coaching high-performing teams, supporting process improvements, and partnering with stakeholders to deliver a seamless employee experience while ensuring compliance with global standards and local regulations.

Key Responsibilities

• Lead HR Operations: Manage day-to-day delivery of end-to-end HR services, ensuring adherence to SLAs, KPIs, quality standards, and compliance requirements.
• People Leadership: Lead, coach, and develop a team of Team Leaders and HR Specialists, driving performance, engagement, capability building, and succession planning.
• Stakeholder Management: Partner with HR Business Partners, Centers of Excellence, and regional stakeholders to resolve operational issues and deliver exceptional employee experience.
• Operational Excellence: Drive continuous improvement initiatives, standardize processes, monitor service performance, and support automation and digital transformation projects.
• Governance & Compliance: Ensure data accuracy, policy adherence, audit readiness, labor law compliance, and effective risk management across HR operations.
• Performance Management: Track service metrics, identify trends, and drive corrective actions to achieve SLA, KPI, quality, and productivity targets
• Knowledge & Capability Development: Maintain process documentation and drive training, cross-skilling, and capability building across the team.
• Change & Transformation Support: Support HR transitions, system implementations, and process transformation initiatives to ensure smooth adoption and operational stability.

Key Requirements

• Bachelor's degree ; MBA/PGDM in Human Resources preferred
• 8-12 years of experience in HR Shared Services or HR Operations (specially managing employee lifecycle management) within a global organization preferably supporting Europe
• Experience in managing/supporting transitions/transformation is mandatory
• Minimum 3-5 years of people management experience leading HR Operations teams.
• Strong knowledge of end-to-end employee lifecycle processes, HR service delivery, SLA/KPI management, and continuous improvement.
• Experience supporting multi-country HR operations with strong stakeholder management and cross-cultural collaboration skills.
• Working knowledge of HR technologies such as Workday, ServiceNow, SAP, or Oracle HCM, with strong proficiency in Microsoft Office applications.
• Excellent analytical, problem-solving, communication, and change management skills, with the ability to lead teams in a fast-paced, matrix environment.

Additional information

WHAT DO WE HAVE FOR YOU

• A career transforming role that can step up your game
• A true immersion into leadership space 'true head, heart & hand approach'
• Diverse yet cohesively working global teams to learn from
• A true sense of purpose in what you do
• A learning culture where we learn each day
• A place where you can truly belong, we are inclusive & warm