Manager People Shared Services

Epsilon Data Management; Gurugram District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Publicis Sapient is seeking a Manager - People Shared Services in India to support the HR Shared Services team. The role involves acting as SME for people processes, labor compliance, performance management, and employee lifecycle, while overseeing day-to-day Shared Services operations and project delivery.

The candidate will lead the GPSS team, build localized vision consistent with the organization, participate in hiring, manage performance reviews, and drive OKRs.

Qualifications

• 8-10 years of professional work experience in HR
• HR generalist or HR manager background
• Demonstrated ability to manage others

Responsibilities

• Provide team leadership to GPSS across verticals
• Coach team on HR processes and Publicis Sapient initiatives
• Define and monitor OKRs for the HR Shared Services team
• Collaborate with Hiring, Finance, HR Business Partners for seamless execution
• Work with Global HRSS Technology teams on system/tool enhancements
• Ensure SLAs and SOPs are followed and KPIs tracked
• Handle escalations and drive employee relations resolutions

Skills

Stakeholder management

Business orientation

Written communication

Verbal communication

Team leadership

Presentation to senior leadership

Problem solving

Escalation handling

Collaboration across geographies

HRIS experience (SAP/Oracle/Taleo/SHR)

Tools

SAP / Oracle / Taleo / SharePoint

Job description

Job Summary

Overview Manager People Shared Services Publicis Sapient is looking for a Manager - People Shared Services to join our team of bright thinkers and doers. The role is designed to support the HR Shared Services team in India. It will primarily revolve around identifying, evaluating, developing and acting as SME on the people processes, labor compliances, performance management, employee life cycle (Onboarding, Learning Management, Global Background checks, Helpdesk etc.), and managing the day-to-day functioning of Shared Services ops team or project team.

Responsibilities

• Team Leadership and Management Works with senior leadership to ensure consistent people processes and practices across the company
• Manages and leads different verticals within the GPSS team, coaching them on Publicis Sapient initiatives, our core values and the body of human resources knowledge
• Creates localized vision and point of view for Shared Services that is consistent with the greater GPSS Organization
• Activity participates in interviewing and selecting new members of the Shared Services team (Associates Senior Associates, including contractors)
• Drive continuous reviews and performance management for the team and report-out from time to time
• Build, implement and oversee Objectives Key Responsibilities (OKRs) for the HR Shared Services team members
• Align with key stakeholders and partners from time to time to report out key metrics of Shared Services collaboration and performance
• Lead the change for the team and continuously work towards their capability development and engagement

Operations and People Processes

• Continuously evolve the design and execution of our processes, drive adoption, change management and communication.
• Needs to have a strong knowledge of HR domain to be able to create solutions to address our business realities
• Collaborate with support functions such as Hiring, Finance, HR Business Partners for a seamless execution of critical processes like Executive Integration Program (Leadership Level Onboarding), Client Specific Background Checks, etc.
• Work with Global HRSS Technology Teams on system tool enhancements in order to create streamlined processes
• Partners with other members of the People Success (HR) team to develop and implement policies, procedures, and practices surrounding people processes that represent innovative, best practices for the company
• Contribute in the designing of integration lifecycle process frameworks that would include drafting reviewing Standard Operating Procedures (SLAs) of key processes
• Ensure all the HRSS activities are done as per SLAs and timelines defined in the SOPs
• Monitor to see if all HR queries are responded on time in accordance with the SLAs
• Investigate incidents and take appropriate actions

Communication

• Trains and coaches Senior Associates Associates on ongoing and new people processes
• Assesses and counsels leaders in the appropriate resolution of team and employee relations issues
• Responds to escalations and inquiries regarding policies, procedures, and programs

Company Contribution

• With other leaders, finds new and innovative ways to support the core values, creating ways to keep them vital for the organization
• Actively participates in delivering company-wide training programs if the need arises

Qualifications

Your Skills Experience:

• Stakeholder Management is critical and she/he must build strong relationships to partner with multiple teams within the organization
• Business orientation is crucial, thus should govern all people processes and initiatives in the organization.
• Strong written and verbal communication as well as interpersonal skills
• Team handling ability and maturity to drive difficult conversations and performance review of direct reports
• Ability to effectively present information to senior leadership, team, other employees and public groups
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret and extensive variety of instructions in verbal, written or diagram form and deal with several abstract and concrete variables
• Strong proficiency in Microsoft Windows (Word, Excel, PowerPoint Outlook)
• Strong customer service orientation
• Work collaboratively with Business and People Strategists, partner with individuals across different geographies
• Ability to maturely handle escalations and work pressure in demanding situations
• Ability to evaluate priorities and multi-task accordingly
• Ability to respond to grievances or concerns from employees and other relevant process stakeholders.
• Experience of working on any HR Information System (SAP, Oracle, Taleo, SharePoint, etc. preferably)
• 8-10 years of professional work experience in HR (preferably as an HR generalist or HR manager)
• Demonstrated ability to manage others
• Worked in dynamic, fast-paced environments and must have worked in the IT industry.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.