Assistant General Manager/Senior Manager - Programs

Medhavi WISE; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation with Incentiv

Leadership role in a growing platform

Collaborative environment

Impact on employability at scale

Job summary

Medhavi Skills University (MSU) is a government-notified private State Skills University focusing on skill-integrated higher education. The role of Assistant General Manager– Academics & Operations covers admissions coordination, academic planning, assessments, and partner coordination across multiple institutions.

The position emphasizes end-to-end academic delivery, compliance, and an enhanced student experience with on-the-job training embedded in curriculum.

Qualifications

• Master’s degree in Education / Management / Psychology.
• 10–12+ years of Academic Operations / Program Management.
• Strong knowledge of LMS, assessments, and academic compliance.
• Excellent coordination and stakeholder management.

Responsibilities

• Admissions & Onboarding coordination and timely batch setup.
• Curriculum planning, syllabi development, and academic calendars.
• Coordinate LMS setup, course codes, and batch creation.
• Monitor delivery quality and attendance; analyze weekly reports.
• Manage assessments, grading, and result publication processes.
• Engage partners; ensure vendor and partner alignment.
• Handle grievances and ensure high student satisfaction.
• Lead end-to-end data management for academic operations.

Skills

Leadership

Coordination

Stakeholder Management

Advanced Excel

Data Management

Education

Master’s degree in Education / Management / Psychology

Tools

LMS

Advanced Excel

Data Management Tools

Job description

About Medhavi Skills University

Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its “Industry as Campus” model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognised Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International-collectively reinforcing its demand-driven, industry-co-led academic framework.Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.

About Medhavi Skills University

Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its “Industry as Campus” model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognised Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International-collectively reinforcing its demand-driven, industry-co-led academic framework.Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.

For more information, visit https://www.msu.edu.in/

About Medhavi Group

Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill-promoting organisations, dedicated to advancing skill development, vocational training, and industry-integrated higher education. With a strong outcome-driven approach, the Group has trained over 6 lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India. Work Integrated Skill based Higher Education (WISE) is Medhavi’s flagship industry-integrated initiative built on the principle of “Industry as Campus.” It combines academic learning with structured on-the-job training, ensuring students graduate with real work experience and industry-ready skills. Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls, ClassPlus, Tata Electronics, Marriott, ITC, and others- WISE enables learners to acquire role- specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity, and bridges the industry skill gap.

For more information, visit https://msu.edu.in/wise/

Role Overview

The Assistant General Manager– Academics & Operations will manage end-to-end academic operations including admissions coordination, academic planning, assessments, student engagement, and partner coordination. The role ensures smooth academic delivery, timely assessments, compliance, and an enhanced student experience across multiple partner institutions.

Key Responsibilities

• Admissions & Onboarding
• Coordinate with Business Operations for fee status and batch start confirmation
• Coordinate with Admissions for document verification and student registration
• Ensure timely dispatch of welcome kits, ID cards, and OJL logbooks
• Ensure 100% student onboarding before batch commencement
• Academic Planning & Delivery
• Assist in curriculum outlines, syllabi development, and academic calendar preparation
• Coordinate course codes, program codes, LMS setup, and batch creation
• Finalize semester timetables and faculty allocation
• Monitor academic delivery quality and attendance
• Share and analyze weekly attendance reports
• Assessment & Examination Management
• Coordinate internal and external assessments
• Prepare assessment schemes and end-term calendars
• Ensure timely conduct of assessments and LMS evidence uploads
• Coordinate evaluation, result processing, and publication
• Validate marks cards, credits, and certificates
• Ensure timely dispatch of marks cards and degree certificates
• Student Engagement & Grievance Management
• Arrange minimum one Industry Guest Lecture / Master Class per month
• Address student grievances and queries within defined TAT
• Maintain high student satisfaction and engagement levels
• Partner Management & Coordination
• Conduct academic operations training/orientation for partners (minimum once per semester)
• Coordinate ABC ID creation for students
• Ensure compliance in partner-related academic and certification processes
• Manage end to end data for the academic operations

Qualifications & Skills Required

• Master’s degree in Education / Management / Psychology or related field
• 10-12+ years of experience in Academic Operations / Program Management
• Sound knowledge in Advance Excel and Data Management
• Strong knowledge of LMS, assessments, and academic compliance
• Excellent coordination, communication, and stakeholder management skills

What We Offer

• Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.
• Competitive compensation with performance-linked incentives.
• Leadership role in a rapidly growing national skills and university platform.
• A collaborative, mission-driven environment.
• The opportunity to create a measurable impact on employability and workforce transformation at scale.

Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.