Assistant General Manager

HR Dynamo; Chennai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

HR Dynamo is seeking an experienced AGM – Technical with a minimum of 10 years in the centrifugal pump industry. The role focuses on application engineering, troubleshooting, product performance, and customer technical support.

Ideal candidates include those currently in Senior Service Manager, Senior Product Manager, or Application Engineering Manager roles within the centrifugal pump sector. The position requires hands-on leadership and cross-functional collaboration.

Qualifications

• Bachelor's degree in Mechanical Engineering or related field.
• Minimum 10 years of hands-on experience in the centrifugal pump industry.
• Strong expertise in centrifugal pump application engineering and troubleshooting.
• Understanding of pump hydraulics, performance curves, selection, operation, and maintenance.

Responsibilities

• Provide technical expertise in pump selection, sizing, and application suitability.
• Support sales and engineering with application-related technical solutions.
• Diagnose and resolve pump performance and operational issues.
• Lead and mentor application engineering and technical service teams.

Skills

Application engineering

Troubleshooting

Pump hydraulics

Customer support

Team management

Education

Bachelor's degree in Mechanical Engineering

Job description

Job Description AGM Technical (Centrifugal Pumps)

Position: Assistant General Manager Technical (AGM Technical)
Industry: Centrifugal Pumps / Pump Manufacturing
Experience: Minimum 10 Years in the Centrifugal Pump Industry (Mandatory)

Job Summary

We are seeking an experienced AGM – Technical with a minimum of 10 years of hands-on experience in the centrifugal pump industry. The ideal candidate should possess strong expertise in application engineering, technical troubleshooting, product performance, and customer technical support.

Candidates currently working as Senior Service Managers, Senior Product Managers, Application Engineering Managers, or Technical Managers in the centrifugal pump industry are encouraged to apply.

Key Responsibilities

1. Application Engineering

• Provide technical expertise in centrifugal pump selection, sizing, and application suitability.
• Evaluate customer requirements and recommend appropriate pump solutions.
• Review technical specifications, operating parameters, and pump performance requirements.
• Support sales and engineering teams with application-related technical solutions.

2. Technical Troubleshooting & Problem Resolution

• Diagnose and resolve complex centrifugal pump performance and operational issues.
• Conduct root cause analysis for pump failures, vibration, cavitation, leakage, and efficiency-related problems.
• Provide technical guidance for installation, commissioning, maintenance, and troubleshooting.
• Recommend corrective and preventive measures to improve equipment reliability.

3. Product & Technical Management

• Provide technical support for centrifugal pump products and applications.
• Work closely with design, manufacturing, quality, service, and sales teams.
• Identify opportunities for product performance improvement and technical enhancements.Ensure compliance with applicable engineering standards and customer specifications.

4. Customer & Service Support

• Handle critical customer technical issues and escalations.
• Provide expert guidance to service teams for complex field problems.
• Conduct technical discussions with customers, consultants, and engineering teams.
• Support customer satisfaction through timely and effective technical solutions.

5. Team Leadership & Coordination

• Lead and mentor application engineering and technical service teams.
• Coordinate with internal departments to ensure effective technical problem resolution.
• Drive continuous improvement in technical support and service quality.

Required Qualifications & Experience

• Bachelor's degree in Mechanical Engineering or a related engineering discipline preferred.
• Minimum 10 years of relevant experience in the centrifugal pump industry is mandatory.
• Strong expertise in centrifugal pump application engineering and troubleshooting.
• In-depth understanding of pump hydraulics, performance curves, selection, operation, and maintenance.
• Experience in technical problem-solving, root cause analysis, and customer support.
• Strong communication, analytical, and team management skills.

Preferred Candidate Profiles

Candidates holding any of the following positions within the centrifugal pump industry may apply:

• Senior Service Manager
• Senior Product Manager
• Application Engineering Manager
• Technical Manager
• Senior Technical Service Manager

Mandatory Selection Criteria

1. Minimum 10 years of experience specifically in the centrifugal pump industry.
2. Proven expertise in application engineering.
3. Strong hands-on experience in centrifugal pump troubleshooting.
4. Ability to independently handle complex technical issues and customer escalations.
5. Relevant experience in technical management, product management, or service management within the centrifugal pump industry.