Assistant Front Office Manager

Hyatt Hotels Corporation; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Hyatt Hotels Corporation in Hawaii seeks an Assistant Front Office Manager to support the Director of Rooms by managing the front desk, front service, communications and business centers. The role emphasizes guest service excellence and brand standards across the front office operations.

The ideal candidate should have a hospitality or tourism management degree and at least 2 years of relevant experience, with strong problem solving and interpersonal skills to ensure smooth departmental

Qualifications

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Front Office Manager.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Assist the Director of Rooms in delivering the brand promise by managing Front Office operations for the hotel.
• Oversee Front Desk, Front Service (parking and hotel entrance), Communications Centre, Business Centre and Regency/Grand Club.
• Ensure efficient running of the department in line with Hyatt's standards and guest/employee expectations.

Skills

Interpersonal skills

Problem solving

Administrative skills

Education

Hospitality or Tourism management degree/diploma

Job description

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

You will be responsible forthe efficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.

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