Assistant Front Office Manager

Hyatt Hotels Corporation; Ernakulam; On-site; INR 500,000 - 750,000; Full time

Job summary

Hyatt Hotels Corporation in Kerala, India seeks an Assistant Front Office Manager to support the Front Office Manager in running the hotel's front desk, front services, parking, and communications centre.

You will oversee daily operations, uphold Hyatt brand standards, resolve guest issues, and develop a cohesive team. A hospitality degree and at least two years in an Assistant Front Office role are required for this position.

Qualifications

• Bachelor's degree or diploma in Hospitality or Tourism Management.
• Minimum of two years of work experience as an Assistant Front Office Manager.
• Strong problem-solving, administrative, and interpersonal skills are essential.

Responsibilities

• Oversee the Front Desk, Front Services (parking and entrance), and Communications Centre.
• Support the Front Office Manager to deliver Hyatt's brand standards and guest experience.

Skills

Problem-solving

Administrative skills

Interpersonal skills

Education

Bachelor's degree or diploma in Hospitality/Tourism Management

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

You will be responsible for the efficient operation of the department in line with Hyatt International's corporate strategies and brand standards, while meeting the expectations of employees, guests, and owners. As the Assistant Front Office Manager, you will assist the Front Office Manager in delivering the brand promise by overseeing the hotel's Front Office operations, including the Front Desk, Front Services (including parking and the hotel entrance), and the Communications Centre.

Qualifications

Ideally, the candidate should possess a university degree or diploma in Hospitality or Tourism Management. A minimum of two years of work experience as an Assistant Front Office Manager is required. Strong problem-solving, administrative, and interpersonal skills are essential.

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