Assistant Facility Manager - Soft Services

Integral Ltd.; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru, KA is seeking an Assistant Facility Manager for Soft Services to support the Facilities Management team. The role focuses on escalation management, reception oversight, housekeeping and vendor coordination within an on-site setup.

Ideal candidates have 5–7 years in facilities management, a graduate degree, and strong English communication to coordinate with clients and vendors.

Qualifications

• Graduate in any discipline.
• 5 – 7 years experience in facilities management.
• Tertiary qualifications in hotel management / building management and/or business desirable.
• Excellent communication skills and ability to converse in English.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.

Responsibilities

• Be accessible for escalation of all FM related issues; oversee the Helpdesk workflow.
• Provide management advice to Helpdesk operators for escalated issues.
• Ensure planning and execution for Conferences / meetings and VIP visits scheduled during the shift.
• Oversee the Reception and Front Office function; ensure visitors are promptly attended by the Front Office Executives.
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep.
• Oversee the Housekeeping Services; assess vendor performance and coordinate with vendor for issues.
• Oversee Cafeteria Services; ensure hygiene, quality and supply levels; arrange alternatives when stock runs out.
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom; coordinate with transport division.

Skills

Excellent communication

English proficiency

Team coordination

Education

Graduate in any discipline

Hotel / Building management / Business background desirable

Job description

Assistant Facility Manager - Soft Services### Assistant Facility Manager - Soft ServicesApply: On-site: Bengaluru, KA: Full time: Posted Today: REQ545609**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**TITLE**AFM – Soft Services**BUSINESS UNIT**Integrated Facilities Management**LOCATION**Deloitte Towers**REPORTING TO**Facility Manager**POSITION GOALS**· To provide administrative support to the Facilities Management team at Deloitte, Hyderabad.· To ensure timely and accurate completion FM reports pertaining to Deloitte, Hyderabad.**DUTIES & RESPONSIBILITIES**· Be accessible for escalation of all FM related issues:**Oversee the Helpdesk work process**· Provide management advice to Helpdesk operators for escalated issues· Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift**Oversee the Reception.**· Oversee the Front Office function· Ensure visitors are promptly attended by the Front Office Executives (FOE)· Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained**Oversee the Housekeeping Services**· Overall service delivery assessment of HK vendor.· Coordination meetings with vendor for resolution of service issues· Evaluate vendor performance· Ensure that vendor manpower reports at site as per agreed terms and conditions.· Undertake audit of the attendance and check their grooming.**Oversee Cafeteria Services**· Ensure that the caterers are maintaining highest standards of hygiene in the services area· Ensure that the quality and quantity of the food supplies are meeting the requirements· When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them· Overall coordination with all service providing vendors.· Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions· Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division**EMPLOYEE SPECIFICATIONS**· Graduate in any discipline· 5 – 7 years experience in facilities management· Tertiary qualifications in hotel management / building management and/or business desirable.· Excellent communication skills and ability to converse in English.· Proven ability to function effectively as part of a team· Proven ability to initiate and follow through withimprovement initiatives**KEY PERFORMANCE****MEASURES**· Overall client satisfaction by achieving SLA targets· Timely resolution of helpdesk complaints· Effective team coordination of direct and vendor staff for efficient service delivery**Location:**On-site –Bengaluru, KA**Scheduled Weekly Hours:**48**Job Tags:**If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.