Assistant Customer Support Manager

Profile Hr Consultants; New Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

Profile Hr Consultants in Delhi is seeking a Customer Relationship Officer to manage all customer interactions for real estate projects, including post-sale follow-ups and documentation. The role covers handling back-end processes, sales and pricing queries, resolving customer issues, obtaining agreements, collecting payments, and maintaining accurate records.

Candidates should have 5+ years in CRM, strong CRM documentation skills, knowledge of home loans, MIS reporting, and the ability to

Qualifications

• 5+ years of CRM experience in real estate or related sectors.
• Strong documentation and back-end process skills.
• Experience with home loans and post-sales data is preferred.

Responsibilities

• Manage customer interactions and resolve issues across sales and post-sales.
• Handle pricing queries and coordinate documentation and payments.
• Prepare MIS reports for post-sales activities.

Skills

CRM experience

Documentation

Home loans

MIS reports

Customer queries

Job description

Manage all customer interactions for real estate projects including back end processes, customer sales and pricing queries ,resolving customer issues,agreements,payment follow-up,documentation etc.

Required Candidate profile

Customer Relationship Officer with 5+ year of experience in CRM Rich knowledge of CRM Documentation, home loan,back end work-collection process,MIS Reports: related to post sales data.