Assistant Collections Manager | Thane

TP; Thane; On-site; INR 720,000 - 880,000; Full time

Job summary

TP in Thane is hiring an Assistant Manager - Collections to lead end-to-end collection operations, manage a volume team of Leaders and Executives, and drive targets across pre-due, early and late buckets. The role requires 4+ years in BPO collections and at least 1.5+ years in AM / Sr. Team Lead roles managing 50+ FTE.

The candidate should be a graduate with strong knowledge of dialers (Ameyo, Avaya, Five9), CRM systems, and collections tools. Immediate joiners preferred.

Qualifications

• Graduate in any discipline.
• 4+ years of experience in BPO Collections (International / Domestic).
• 1.5+ years' experience as AM / Sr. Team Lead handling 50+ FTE.

Responsibilities

• Manage end-to-end collection operations – Pre-due, Early Bucket (0-90 DPD), Late Bucket (90+ DPD).
• Manage a team of Team Leaders and Collection Executives (Volume team).
• Drive daily/weekly/monthly collection targets, recovery rates and roll-forward rates.

Skills

People management

Negotiation

Client handling

Leadership

Education

Graduate in any discipline

Tools

Ameyo

Avaya

Five9

CRM

Job description

We are actively hiring for AM Collections - Thane!!!

Job Title: Assistant Manager - Collections

Location: Thane

Qualification: Graduate in any discipline

Salary: Up to [8 LPA] Max

Shifts: General Shifts (Day Shift)

[6 days working with 1 week off]

Immediate Joiners Preferred

Team & Operations Management:

• - Manage end-to-end collection operations - Pre-due, Early Bucket (0-90 DPD), Late Bucket (90+ DPD)
• - Manage a team of Team Leaders and Collection Executives (Volume team)
• - Drive daily/weekly/monthly collection targets, recovery rates and roll-forward rates
• - Conduct daily huddles, performance reviews, and shift briefings
• - Ensure 100% staffing, shrinkage & attrition control for volume hiring

Performance & Client Management:

• - Track KPIs: Collection Efficiency, PTP Conversion, RPC, Right Party Connect, AHT, Quality Score
• - Prepare and present MIS, Dashboards, and DRR (Daily Review Report) to Senior Management & Client
• - Handle client calls, audits and ensure adherence to client SOPs
• - Identify process gaps and drive continuous improvement initiatives

Compliance & Quality:

• - Ensure 100% compliance with collection policies, DRA certification, and regulatory guidelines (RBI, FDCPA for US)
• - Monitor call quality, ensure zero tolerance for misconduct, abusive language
• - Drive refresher trainings on collection scripts, negotiation skills and compliance.

Desired Candidate Profile:

• - 4+ years of experience in BPO Collections (International / Domestic)
• - Minimum 1.5+ years' experience as AM / Sr. Team Lead handling 50+ FTE
• - Strong knowledge of Dialer (Ameyo, Avaya, Five9), CRM and Collections Tools
• - Excellent people management, client handling and negotiation skills
• - Must have handled volume team & attrition management.