Assistant Branch Manager-Inbound_Branch Banking-Service_Panjim

Kotak Mahindra Bank Ltd; Panaji; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd in Panaji, Goa invites an proactive Assistant Branch Manager-Inbound to oversee daily branch operations and ensure policy compliance. The role requires strong leadership, banking knowledge, and a commitment to delivering exceptional customer experiences.

The incumbent will manage customer service processes, supervise cash operations, and ensure AML/KYC compliance, aiming for smooth service delivery and audit readiness.

Qualifications

• Experience in overseeing branch operations and ensuring regulatory adherence.
• Strong knowledge of AML/KYC processes and audit readiness.
• Proven leadership and customer service excellence in banking environments.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Regulatory compliance

AML/KYC

Customer service

Cash handling

Tools

Core banking system

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.