Assistant Branch Manager-Inbound_Branch Banking-Service_Bhilai Nagar

Kotak Mahindra Bank; Durg; On-site; INR 450,000 - 700,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound in India to oversee daily branch operations and deliver exceptional customer experiences, with emphasis on regulatory and audit compliance.

The role includes leading staff, approving customer transactions, managing the lobby and queues, handling cash operations including FX and traveler’s cheques within limits, resolving complaints, and ensuring AML/KYC for all account openings submitted to CPC/RPC.

Qualifications

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler's cheques, within limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all opening forms submitted to CPC/RPC.

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.


2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.


3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.


4. Manage branch lobby and customer queues to enhance service delivery.


5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.


6. Address and resolve customer complaints within defined turnaround times (TAT).


7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.