Assistant Branch Manager-Inbound_BRANCH BANKING_0124_4386_1011752

Kotak Mahindra Bank; Faridabad District; On-site; INR 400,000 - 650,000; Full time

Job summary

Kotak Mahindra Bank in India is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure service excellence. The role emphasizes compliance with regulatory and audit standards, efficient customer service, and effective queue management.

The ideal candidate will demonstrate strong leadership, deep banking operations knowledge, and a commitment to delivering superior customer experiences across all branch activities.

Qualifications

• Strong leadership skills and ability to guide a team.
• Thorough understanding of banking operations and processes.
• Commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: