Assistant Branch Manager - Branch Banking Operations

Kotak Mahindra Bank Limited; Ludhiana; On-site; INR 550,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited in Ludhiana invites applications for an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure smooth service delivery. You will lead a team, enforce policies, and drive customer satisfaction at the branch

The role emphasizes AML/KYC compliance, regulatory adherence, and effective cash handling. Strong leadership and a customer-centric approach are essential for improving service experiences.

Qualifications

• Strong leadership skills
• Thorough understanding of banking operations
• Commitment to delivering exceptional customer experiences
• Proven ability to manage queues and service flow
• Awareness of AML and KYC requirements
• Attention to regulatory and audit standards

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Assistant Branch Manager-Inbound-Branch Banking-Service

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch.

This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency.

The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning.

Ensure strict adherence to bank policies, audit standards, and regulatory requirements.

Authorize and verify system inputs for customer transactions and service requests done by subordinates.

Manage branch lobby and customer queues to enhance service delivery.

Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.

Address and resolve customer complaints within defined turnaround times (TAT).

Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level