Assistant I, PE Shared Services

Electronic Arts (EA); Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Electronic Arts in Hyderabad is seeking a People Experience (HR) Shared Services Associate to join our team. You will focus on invoicing operations of global total rewards programs and admin of global benefits, learning in a multinational setting.

The role is ideal for someone eager to learn, detail-oriented, and capable of handling queries via ticketing tools, supporting COEs, and collaborating with internal partners to ensure seamless service delivery.

Qualifications

• Experience in HR Operations or HR Shared Services.
• Familiar with Workday and ticketing tools (ServiceNow).
• Good proficiency in MS Office applications (Excel, Outlook, Word, PowerPoint).
• Excellent communication and attention to detail.

Responsibilities

• Resolve queries through the ticketing application and other communication channels.
• Administer global benefits programs and provide support related to benefits.
• Escalate complex or out-of-scope queries to Centers of Excellence (COEs) as needed.
• Assist with invoice processing and procurement-to-pay (P2P) activities.
• Collaborate with internal partners to ensure seamless service delivery.
• Create and maintain process documents, process maps, and user guides.
• Help identify opportunities to improve existing processes and drive efficiency.
• Maintain high standards of data accuracy, confidentiality, and compliance.
• Adaptable to working in shifts and open to aligning with business needs and operational requirements.
• Support global HR operations and projects as needed.

Skills

HR Operations

Attention to detail

Communication skills

Multitasking

Independent work

Tools

Workday

ServiceNow

Excel

Outlook

Word

PowerPoint

Slack

Zoom

Job description

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Assistant I – People Experience (HR) Shared Services

Location: Hyderabad | Experience: 1–3 Years

About The Role

We are looking for a People Experience (HR) Shared Services Associate to join our team in Hyderabad. In this role, you will focus on invoicing operations of global total rewards programs and operational administration of some global benefits. This is a great opportunity for someone who is eager to learn, enjoys helping people, pays attention to details, and likes working in a global environment.

What You’ll Do

• Resolve queries through the ticketing application and other communication channels.
• Administer global benefits programs and provide support related to benefits.
• Escalate complex or out-of-scope queries to Centers of Excellence (COEs) as needed.
• Assist with invoice processing and procurement-to-pay (P2P) activities.
• Collaborate with internal partners to ensure seamless service delivery.
• Create and maintain process documents, process maps, and user guides.
• Help identify opportunities to improve existing processes and drive efficiency.
• Maintain high standards of data accuracy, confidentiality, and compliance.
• Adaptable to working in shifts and open to aligning with business needs and operational requirements.
• Support global HR operations and projects as needed.

What We’re Looking For

• 1–3 years of experience in HR Operations, HR Shared Services, Employee Services, or Benefits Administration.
• Experience working in a global or multinational organization is a plus.
• Familiarity with HR systems such as Workday and ticketing tools like ServiceNow.
• Good working knowledge of Microsoft Office applications, especially Excel, Outlook, Word, and PowerPoint.
• Comfortable using collaboration tools such as Slack and Zoom.
• Ability to write professional emails and interact confidently with stakeholders.
• Strong attention to detail and organizational skills.
• Curious, proactive, and willing to ask questions and learn new things.
• Ability to manage multiple tasks and work independently.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Equal Opportunity Employment

Electronic Arts is an equal opportunity employer.

All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

We will also consider employment qualified applicants with criminal records in accordance with applicable law.

EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.