Asset Servicing Manager Custody Operations

HSBC Holdings plc; Bengaluru; Hybrid; INR 1,400,000 - 2,300,000; Full time

Job summary

HSBC Holdings plc in Bengaluru is seeking an Asset Servicing Manager for Custody Operations. The role will lead a team, ensure high-quality client service, and drive process improvements within a hybrid work model.

You should bring 7–10 years of asset servicing experience, a commerce/finance degree, and strong leadership with excellent time management and multitasking abilities to meet deadlines.

Qualifications

• Bachelor’s degree in commerce or accounting/finance, or relevant experience.
• Basic knowledge in custody, brokerage, depository and reconciliations.
• 7 to 10 years of Asset servicing experience.
• Excellent Team Management skills with ability to handle personnel issues and strong team bonding.
• Efficient Time Management and ability to multitask to meet defined deadlines.

Responsibilities

• Implement the Group Compliance Policy as applicable to your role in conjunction with the Compliance Department.
• Continuously re-assess operational risks considering market conditions, regulatory requirements and technology changes.
• Lead by example to drive customer-driven service quality and monitor service standards.
• Drive quality campaigns and initiatives to raise awareness and improve processes.
• Identify and resolve problems to maximize customer satisfaction and escalate when needed.
• Develop understanding of corporate action processes and stay updated on regulators’ rules.
• Plan allocation/reallocation of resources across markets to smooth workflows and manage leave.
• Standardize corporate action processes by sharing best practices across markets to improve cost efficiency.
• Review contingency requirements and implement recovery measures; perform risk assessments.
• Support Business Continuity Plan by adhering to group guidelines and policies.

Skills

Team management

Time management

Multitasking

Customer service

Education

Bachelor’s degree in commerce or accounting/finance

Tools

Excel

Job description

Asset Servicing Manager Custody Operations

Location: Bangalore, KA, IN, 560103

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Asset Servicing Manager Custody Operations

In this role, you will:

• To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GCS.
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
• Set an example in ‘Leading to be Customer driven’ by implementing effective customer feedback mechanisms and monitoring ‘Service Quality’ of the section to ensure high Customer Service Standards.
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are being taken to improve quality and prevent recurrence.
• To acquire a broad understanding of the corporate action processes and to keep abreast of the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc. that may have implication to the daily corporate action processes.
• To plan for allocation/reallocation of resources and process prioritization across the various markets within Corporate Actions to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams.
• To plan for standardization of corporate action processes by sharing the best practices across the various markets with the aim of enhancing cost effectiveness and efficiencies.
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• To support Business Continuity Plan (BCP) by implementing the changes and adhering to the BCP Group guidelines as well as HSS BCP guidelines.

To be successful you will:

• Bachelor’s degree in commerce or qualifications to accounting/finance industry or relevant experience.
• Basic knowledge in custody, brokerage, depository and reconciliations.
• 7 to 10 years of Asset servicing experience.
• Excellent Team Management skills with ability to handle personnel issues and strong team bonding.
• Efficient Time Management and ability to multitask work and priorities to meet defined deadlines.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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