Asset Engineer

Wipro; Visakhapatnam; Vor Ort; INR 500.000 - 750.000; Vollzeit

Zusammenfassung

Wipro is seeking a Senior Executive Asset Operations to manage day-to-day IT hardware assets at assigned locations. You will ensure accurate inventory, adherence to HAM policies, and timely service delivery while supporting asset lifecycle execution.

You will coordinate with Location Lead, HAM teams, vendors, and security to maintain controls, provide evidence for audits, and drive process improvements. Prior experience in IT asset management is essential.

Qualifikationen

• Diploma or bachelor’s degree in IT, Engineering, or a related field.
• 2-5 years of experience in IT Asset Management, Desktop Support, or IT Operations.
• Hands-on experience with asset tools (ServiceNow HAM preferred).
• Good understanding of IT hardware asset lifecycle.
• Strong attention to detail and documentation discipline.
• Working knowledge of inventory controls and audit requirements.
• Ability to work under SLAs in a process-driven environment.

Aufgaben

• Execute end-to-end asset activities: receipt, tagging, storage, issuance, movement, recovery, and disposal support.
• Ensure accurate and timely updates in asset management systems (ServiceNow / HAM).
• Support asset deployment, refresh, and release activities as per approved requests (RITMs).
• Maintain asset stores, bin management, and physical controls.
• Participate in Physical Verification and support variance closure with proper documentation.
• Ensure alignment between physical assets and system records.
• Follow HAM SOPs, security guidelines, and internal controls.
• Support audit activities by providing evidence, reports, and system records.
• Report any non-compliance, discrepancies, or asset risks to the Location Lead.
• Handle asset-related tickets within defined SLAs and coordinate for resolution.

Kenntnisse

IT Asset Management

Desktop Support

IT Operations

ServiceNow HAM

SLA compliance

Documentation

Vendor coordination

Ausbildung

Diploma/Bachelor’s in IT or Engineering

Tools

ServiceNow HAM

Jobbeschreibung

Job Description

How to read:

The job description below should be read in conjunction with the purpose of the job family.

Job Title: Senior Executive Job Family

insert job family definition here

Job Purpose: The purpose of the role is timely completion of assigned tasks with quality and work on areas of improvement.

The role involves implementing process efficiencies and improving outcomes. The position requires collaboration with teams and stakeholders to ensure accurate, timely deliverables while upholding operational and quality standards

Job Duties and Responsibilities

• Ensure timely completion of tasks to meet project and functional objectives.
• Implement tools or methods as shared by the organization to streamline operations and minimize delays within their area of work.
• Ensure compliance with regulatory standards as applicable.
• Adhere to quality standards and contribute to improve them
• Prepare documentation, reports, or presentations, as per quality standards.
• Contribute to new ideas and process improvements.
• Proactively resolve operational issues to ensure continuity and minimal disruptions.
• Collaborate with leads and peers to ensure tasks are completed on time
• Coordinate effectively within team to enhance communication and outcomes.
• Participate in training programs to enhance expertise and share knowledge to support team development.

Role Purpose

The Asset Engineer is responsible for day-to-day IT hardware asset operations at assigned location(s), ensuring accurate inventory, process compliance, and timely service delivery. The role supports asset lifecycle execution while adhering to HAM policies, audit standards, and SLAs.

Key Responsibilities

Asset Operations

• Execute end-to-end asset activities: receipt, tagging, storage, issuance, movement, recovery, and disposal support.
• Ensure accurate and timely updates in asset management systems (ServiceNow / FAR or equivalent).
• Support asset deployment, refresh, and release activities as per approved requests (RITMs).

Inventory & Store Support

• Maintain asset stores, bin management, and physical controls.
• Participate in Physical Verification (PV) and support variance closure with proper documentation.
• Ensure alignment between physical assets and system records.

Compliance & Audit Support

• Follow HAM SOPs, security guidelines, and internal controls.
• Support audit activities by providing evidence, reports, and system records.
• Report any non-compliance, discrepancies, or asset risks to the Location Lead.

Ticketing & SLA Management

• Handle asset-related tickets within defined SLAs.
• Coordinate with users, vendors, and internal teams for issue resolution.
• Ensure proper closure of incidents, requests, and change activities.

Coordination & Communication

• Work closely with Location Lead, Central HAM teams, vendors, and security teams.
• Maintain clear communication and timely updates on operational activities.

Qualifications

• Diploma / Bachelor’s degree in IT, Engineering, or a related field.

Experience

• 2-5 years of experience in IT Asset Management, Desktop Support, or IT Operations.
• Hands‑on experience with asset tools (ServiceNow HAM preferred).
• Good understanding of IT hardware asset lifecycle.
• Strong attention to detail and documentation discipline.
• Working knowledge of inventory controls and audit requirements.
• Ability to work under SLAs in a process‑driven environment.
• Basic vendor and stakeholder coordination skills.

Reporting & Interfaces

• Reports to: Location Lead / HAM Operations
• Interfaces with: Central HAM teams, Service Desk, Vendors, Security

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.