Assessment Operations Controller

OUP; Sector 10; Remote; INR 600,000 - 900,000; Full time

Job summary

Oxford University Press is seeking an Assessment Operations Controller to support the delivery of the Oxford Test of English portfolio. You will coordinate onboarding, content loading, and testing logistics across a global network of Test Centres.

The role involves producing operational reports, managing Jira workflows, and collaborating with UK and international teams to ensure efficient service delivery and regulatory compliance.

Qualifications

• Experience in administrative, coordinator, or operations support roles.
• Proficient in Microsoft Office and Jira.
• Excellent written and verbal communication.
• Experience with global stakeholders.

Responsibilities

• Support Test Centre onboarding activities, including processing registrations, reviewing training tests, and coordinating onboarding and retirement processes.
• Assist with content production by loading assessment content, managing Jira workflows, quality checking materials, and supporting production reporting.
• Coordinate pretesting activities, including onboarding partners, allocating tests, and tracking progress against targets.
• Run critical operational reports and contribute to dashboards for decision-making and regulatory reporting requirements.
• Support test centre inspection activities, including report generation and coordination with internal stakeholders.
• Provide project administration support through milestone tracking, reporting, meeting coordination, and action management.
• Support recruitment screening activities for Oxford Test of English Assessors and assist with document and knowledge management processes.
• Work closely with UK-based colleagues and global stakeholders, communicating progress, highlighting risks, and helping ensure operational excellence.

Skills

Attention to detail

Time management

MS Office

Jira

Written & verbal communication

Global stakeholders

Adaptability

Customer focus

Administrative experience

Learning new systems

Tools

Jira

MS Teams

Job description

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Title: Assessment Operations Controller
Department: ELT Global Assessment, Publishing/Operations
Location: Sector - 62 , Noida, India

About the Role

Introduction

Are you an organised, detail-oriented professional who enjoys working across multiple operational processes and collaborating with global teams? This is an exciting opportunity to join Oxford University Press's Assessment Delivery team and play a key role in supporting the delivery of the Oxford Test of English product portfolio.

As an Assessment Operations Controller, you will work at the heart of assessment operations, supporting a network of over 700 Test Centres worldwide while contributing to projects that help deliver high-quality assessment services. This role offers exposure to a wide range of operational activities, international stakeholders, and digital tools, making it an excellent opportunity for someone looking to develop their career in operations and educational assessment.

At Oxford University Press, our mission is to make a positive impact through education. Joining our team means becoming part of a collaborative and inclusive culture where innovation, continuous improvement, and customer focus are highly valued.

In this role, you will:

• Support Test Centre onboarding activities, including processing registrations, reviewing training tests, and coordinating onboarding and retirement processes.
• Assist with content production by loading assessment content, managing Jira workflows, quality checking materials, and supporting production reporting.Coordinate pretesting activities, including onboarding partners, allocating tests, and tracking progress against targets.
• Run critical operational reports and contribute to dashboards that support business decision-making and regulatory reporting requirements.
• Support test centre inspection activities, including report generation and coordination with internal stakeholders.
• Provide project administration support through milestone tracking, reporting, meeting coordination, and action management.
• Support recruitment screening activities for Oxford Test of English Assessors and assist with document and knowledge management processes.
• Work closely with UK-based colleagues and global stakeholders, communicating progress, highlighting risks, and helping ensure operational excellence.

Impact

Your work will directly contribute to the smooth delivery of Oxford University Press assessment products and services. By maintaining accurate reporting, supporting operational processes, and helping drive continuous improvement, you will play an important role in ensuring efficient service delivery and positive experiences for both internal and external stakeholders.

About You

• Excellent attention to detail, accuracy, and organisational skills.
• Strong time management skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office applications and collaboration tools such as MS Teams and Jira.
• Experience working in a fast-paced environment with competing priorities.
• Strong written and verbal communication skills.
• Ability to work effectively with global stakeholders and maintain professional working relationships.
• Adaptability and willingness to learn new systems and improve ways of working.
• A customer-focused approach and commitment to operational excellence.
• Previous experience in an administrative, coordinator, or operations support role.
• Interest in learning and working with new systems, technologies, and digital tools.

Queries

Please contact [e-mail] with any queries relating to this role.

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Dependent on skills and experience.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.