Manager, Digital Retention

OUP; Patna; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Oxford University Press seeks a dynamic Manager, Academic Excellence to drive educational solutions in Bihar, collaborating with educators, leaders, and sales teams to raise learning outcomes and strengthen long-term partnerships.

The role involves leading blended learning implementations, delivering trainings, coordinating with state teams, and showcasing the value of OUP’s solutions across Bihar, with substantial travel and stakeholder engagement.

Qualifications

• Graduate or postgraduate degree from a recognized institution.
• Minimum 5 years of EdTech experience.
• Ability to travel across Bihar (15-20 days/month).
• Excellent communication and stakeholder management skills.
• Experience delivering trainings and customer-facing interventions.

Responsibilities

• Support schools with the academic implementation of blended learning products through onsite and virtual engagement.
• Deliver all planned academic interventions throughout the year, including training sessions, classroom observations, workshops, and support activities.
• Act as a key point of contact for schools and ensure prompt resolution of queries and concerns.
• Work with state and regional teams to support retention, growth, and expansion initiatives across Bihar.
• Conduct product demonstrations and presentations for prospective schools to showcase value of OUP solutions.
• Coach and support state and regional sales teams on product positioning and customer engagement strategies.
• Maintain accurate documentation and reporting of school-facing activities and interventions.
• Drive structured engagement programs and academic initiatives to improve school satisfaction.
• Build strong relationships with school leaders, teachers, and educational stakeholders.

Skills

Communication

Presentation

Collaboration

Stakeholder management

EdTech experience

Education

Graduate or postgraduate degree

Job description

Select how often (in days) to receive an alert: Create Alert

Salary: Dependent on Skills & Experience

Division: Education

Introduction

Oxford University Press is seeking a dynamic and education-focused Manager, Academic Excellence to support the successful implementation and adoption of our educational solutions across schools in Bihar. This role offers the opportunity to work directly with educators, academic leaders, and sales teams to enhance learning outcomes and strengthen long-term customer relationships.

This is an exciting opportunity for professionals who are passionate about education, customer engagement, training, and academic transformation. By joining OUP, you will contribute to an organization committed to delivering high-quality educational resources and supporting schools in achieving academic excellence.

The role provides significant exposure to school engagement, teacher development, product implementation, academic consulting, and stakeholder management. It offers the chance to make a measurable impact on school success while working collaboratively with cross-functional teams across sales, marketing, and product functions.

The overarching objective of this role is to ensure that schools continue to partner with Oxford University Press and grow their engagement by consistently experiencing value from our products and services.

Key responsibilities include:

• Supporting schools with the academic implementation of blended learning products through a combination of onsite and virtual engagement.
• Delivering all planned academic interventions throughout the year, including training sessions, classroom observations, workshops, and support activities, with a strong focus on quality and timeliness.
• Acting as a key point of contact for schools and ensuring prompt resolution of queries and concerns through the appropriate channels.
• Working closely with state and regional teams to support customer retention, growth, and expansion initiatives across Bihar.
• Conducting product demonstrations and presentations for prospective schools to showcase the value of OUP's solutions.
• Coaching and supporting state and regional sales teams on product positioning, academic value propositions, and customer engagement strategies.
• Maintaining accurate and timely documentation and reporting of all school-facing activities and interventions.
• Driving structured engagement programs and academic initiatives designed to improve school satisfaction and delight.
• Building strong relationships with school leaders, teachers, and other educational stakeholders to promote long-term partnerships.

Impact

This role plays a critical role in helping schools realize the full value of Oxford University Press products and services. The successful candidate will directly contribute to customer retention, account growth, stronger school engagement, and improved educational outcomes, while supporting OUP's broader business objectives across Bihar.

About You

• Graduate or postgraduate degree from a recognized institution.
• Strong communication, presentation, collaboration, and stakeholder management skills.
• Minimum 5 years of experience in the EdTech industry.
• Ability to build relationships and effectively engage with educators, school leaders, and internal stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and commitments.
• Proven capability to conduct training sessions, workshops, and customer-facing interventions.
• High levels of integrity, accountability, and professionalism.
• Demonstrates a "Be the Cause" mindset with a proactive and solution-oriented approach.
• Willingness and flexibility to travel extensively across Bihar, typically 15-20 days per month.
• Prior experience in teaching or teacher training.
• Experience supporting implementation of academic or blended learning solutions.
• Exposure to customer success, retention, academic consulting, or educational transformation initiatives.
• Experience working with schools, teachers, and educational institutions.

Queries

Please contact [e-mail] with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Job Category: Sales & Business Development