Marketing Operations Executive

Oxford University Press; Dadri; On-site; INR 400,000 - 650,000; Full time

Job summary

Oxford University Press in Noida invites a Marketing Operations Executive to join our Academic Marketing team. You will liaise with authors, researchers, and institutions, ensuring timely responses and accurate data while supporting promotional activities across campaigns and collateral.

The role emphasizes collaboration with Marketing, Editorial, Sales, and Design teams, aiming to enhance product visibility and operational excellence in academic publishing.

Qualifications

• Minimum 12 months of experience in a professional office environment.
• Educated to A-Level/BTEC standard or equivalent, or CIM Level 3 qualification (or higher).
• Strong written and verbal communication skills.

Responsibilities

• Manage communications with current and prospective OUP authors, ensuring queries are responded to accurately and within agreed service levels.
• Build and maintain strong relationships with authors and external stakeholders, ensuring a positive experience throughout their engagement with OUP.
• Administer and track the distribution of review copies, marketing incentives, award submissions, and related reporting.
• Maintain and enhance product information within OUP marketing systems to improve product visibility and discoverability.
• Support the creation and distribution of sales and marketing collateral, including catalogues and sales sheets.
• Coordinate and administer cooperative marketing initiatives with external partners, monitoring budgets and reporting on spend.
• Collaborate with internal teams including Marketing, Editorial, Sales, Design, Operations & Technology, and Fulfilment to ensure efficient delivery of marketing activities.
• Contribute to process improvements and operational excellence across the Marketing Operations function.

Skills

Communication

Relationship management

Analytical thinking

Multitasking

Customer focus

Team collaboration

Time management

Adaptability

Education

A-Level/BTEC or CIM Level 3 or higher

Tools

Microsoft Excel

Job description

Job Description

Job Title

Title: Marketing Operations Executive
Department: Academic Marketing Operations
Location: Sector 62, Noida,India

About the Role

Introduction

Are you looking for an opportunity to develop your marketing operations expertise within a globally respected publishing organization? Oxford University Press (OUP) is seeking a Marketing Operations Executive to join our Academic Marketing team.

This role offers the opportunity to work with a broad range of stakeholders including authors, researchers, academic institutions, sales, editorial, and marketing teams. You will contribute to initiatives that support the discoverability and impact of OUP publications while gaining exposure to a wide variety of marketing operations activities.

As part of a collaborative and supportive team, you will play a key role in ensuring high-quality author engagement, maintaining accurate marketing data, supporting promotional initiatives, and driving operational excellence across our academic publishing business.

Opportunity

As a Marketing Operations Executive, you will:

• Manage communications with current and prospective OUP authors, ensuring queries are responded to accurately and within agreed service levels.
• Build and maintain strong relationships with authors and external stakeholders, ensuring a positive experience throughout their engagement with OUP.
• Administer and track the distribution of review copies, marketing incentives, award submissions, and related reporting.
• Maintain and enhance product information within OUP marketing systems to improve product visibility and discoverability.
• Support the creation and distribution of sales and marketing collateral, including catalogues and sales sheets.
• Coordinate and administer cooperative marketing initiatives with external partners, monitoring budgets and reporting on spend.
• Collaborate with internal teams including Marketing, Editorial, Sales, Design, Operations & Technology, and Fulfilment to ensure efficient delivery of marketing activities.
• Contribute to process improvements and operational excellence across the Marketing Operations function.

Impact

This role plays an important part in supporting author satisfaction, enhancing the visibility of OUP products, and enabling the successful execution of academic marketing initiatives. Your work will help ensure that authors, customers, and internal stakeholders receive excellent service while contributing to the overall success of OUPs publishing and marketing objectives.

About You

Essential Criteria

• Strong written and verbal communication skills with the ability to adapt communication style to different audiences.
• Excellent relationship management and stakeholder engagement skills.
• Analytical mindset with strong problem-solving capabilities.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Customer-focused approach with strong attention to detail.
• Collaborative team player who works effectively across functions.
• Strong time management and organizational skills.
• Adaptable, resilient, and comfortable managing changing priorities.
• Intermediate to advanced Microsoft Excel skills.
• Minimum 12 months of experience in a professional office environment.
• Experience working in a customer-facing or service-oriented role.
• Educated to A-Level/BTEC standard or equivalent, or CIM Level 3 qualification (or higher).

Desirable Criteria

• Previous experience within marketing, publishing, marketing operations, customer service, or a related business support function.
• Experience working with databases, marketing systems, or content management platforms.
• Exposure to academic publishing or education-related industries.

Queries

Please contact [e-mail] with any queries relating to this role.

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Salary

Dependent on skills and experience.