Artificial Intelligence Automation Manager

Accenture India Private Limited; Bengaluru; On-site; INR 2,000,000 - 3,800,000; Full time

Job summary

Accenture India Private Limited is seeking a UI/UX Consultant and Front-End Engineer to design and prototype enterprise interfaces for Contact Center AI. You will translate complex business requirements into intuitive UI, build production-ready frontend components, and collaborate with backend teams.

You will work with React/Next.js, Angular or Vue, WebRTC features, and design systems while ensuring accessibility and performance across browsers in a enterprise cloud setting.

Qualifications

• Experience designing and prototyping enterprise UIs with Figma or XD.
• Expertise in frontend tech: React/Next.js, Angular or Vue.
• Knowledge of WebRTC and real-time UI patterns.

Responsibilities

• Design end-to-end UX for Contact Center AI dashboards and agent workspaces.
• Build reusable frontend components and design systems across teams.
• Implement real-time comm UX using WebRTC within frontend apps.
• Integrate REST/GraphQL APIs with secure auth (OAuth2/JWT).
• Ensure WCAG accessibility and cross-browser compatibility.
• Collaborate in CI/CD and cloud deployments (AWS/GCP/Azure).

Skills

UI/UX Design

Figma/Adobe XD/Sketch

React/Next.js/Angular/Vue

WebRTC

JavaScript/TypeScript

Component Libraries

Education

B.Tech/BE or M.Tech/ME or PhD in CS/IT or related

Tools

HTML5

CSS3/SCSS

Material UI

Tailwind CSS

Storybook

Job description

#ACN I&P - GN - SONG - AI & Data - Service - UI/UX - Consultant

Job Title - UI/UX & Front-End Engineer Consultant – S&C GN Management Level : 09 – Consultant

Location: Bengaluru | Gurugram | Mumbai | Kolkata | Pune | Chennai | Hyderabad

Must have skills

• UI/UX Design
• Figma/Adobe XD/Sketch
• React/Next.js/Angular/Vue
• WebRTC
• JavaScript/TypeScript
• Component Libraries

Good to have skills

• SFU/MCU Architectures (Janus, LiveKit)
• AI-assisted UX Tools
• Conversational UI Design
• Usability Testing
• DataOps

Experience: Minimum 4 years of experience is required

Educational Qualification

B.Tech/BE or M.Tech/ME or PhD in Computer Science, Information Technology, or a related field

Job Summary

As a UI/UX Consultant within the S&C GN Customer Service Analytics & Contact Center AI practice, you will be responsible for designing, prototyping, and implementing intuitive, high-performance user interfaces that power enterprise Contact Center AI platform implementations. Your typical day will involve translating complex business requirements into user-centered design solutions using Figma or Adobe XD, building production-ready frontend components using React/Next.js, integrating real-time WebRTC communication features, collaborating with backend and CCaaS integration teams, and advising clients on design systems, accessibility standards, and UX strategy across all phases of delivery.

Roles & Responsibilities

• Design and deliver end-to-end UX solutions—from user research, wireframes, and high-fidelity prototypes in Figma/Adobe XD/Sketch to production-ready frontend implementations—for Contact Center AI dashboards, agent workspaces, and supervisor monitoring interfaces.
• Build scalable, reusable frontend components and design systems using React/Angular/Vue/Next.js, JavaScript/TypeScript, HTML5, CSS3/SCSS, and component libraries (Material UI, Tailwind, Storybook) that are consumed across multiple product teams and client engagements.
• Design and implement real-time communication UX for video/audio/data channels using WebRTC—covering peer-to-peer media streams, signaling server integration (WebSocket/SIP), STUN/TURN/ICE configuration, and SFU/MCU architectures (e.g., Janus, LiveKit)—with robust connection state management and graceful degradation patterns.
• Integrate REST/GraphQL APIs and implement authentication/authorization flows (OAuth2, JWT, SSO) within frontend applications, ensuring secure, token-refresh-aware, and optimistic-update-driven user experiences.
• Ensure cross-browser compatibility and WCAG 2.1 accessibility compliance across all deliverables; conduct and act on usability testing, A/B testing, and user research sessions to continuously improve experience quality.
• Optimize frontend performance through code splitting, lazy loading, virtual scrolling, SSR/SSG strategies, and Core Web Vitals monitoring; advise clients on responsive, mobile-first design principles and progressive enhancement.
• Collaborate with CI/CD pipeline teams to integrate frontend build, lint, test (Jest, Playwright/Cypress), visual regression (Chromatic), and deployment stages into GitHub Actions/GitLab CI workflows; support cloud deployments on AWS/GCP/Azure (S3, CloudFront, Vercel).
• Lead client-facing UX discovery workshops and design reviews; advise on design system governance, component library strategy, and UX toolchain selection prior to and during engagement onboarding.
• Design conversational UI patterns and integrate real-time AI features—including streaming AI responses, transcription overlays, AI confidence indicators, and RAG-powered search UX—into contact center communication platforms.
• Mentor analysts and junior designers/developers; conduct design and code reviews across frontend workstreams; present UX and architecture decisions to senior client stakeholders and maintain documentation for knowledge transfer.

Professional & Technical Skills

• UI/UX design and prototyping using Figma, Adobe XD, or Sketch—covering wireframing, interactive prototyping, design tokens, and design system governance.
• Frontend development using React/Angular/Vue/Next.js, JavaScript/TypeScript, HTML5, CSS3/SCSS, and component libraries (Material UI, Tailwind CSS, Storybook).
• Deep WebRTC expertise—peer-to-peer media streams, signaling servers (WebSocket/SIP), STUN/TURN/ICE configuration, SFU/MCU architectures (e.g., Janus, LiveKit), and real-time communication UX patterns for video/audio/data channels.
• REST/GraphQL API integration with authentication/authorization implementation (OAuth2, JWT, SSO, MFA, RBAC) within single-page and server-rendered applications.
• Cross-browser compatibility and accessibility compliance (WCAG 2.1)—including semantic HTML, ARIA, keyboard navigation, screen reader testing, and automated auditing (axe-core, Lighthouse).
• Performance optimization—code splitting, lazy loading, virtual scrolling, SSR/SSG/ISR, bundle analysis, CDN strategy, and Core Web Vitals improvement.
• Responsive and mobile-first design; user research, usability testing, and A/B testing methodologies.
• Working knowledge of CI/CD pipelines (GitHub Actions/GitLab CI), Git branching strategies, and cloud deployment for frontend applications (AWS S3/CloudFront, GCP, Azure, Vercel/Netlify).

Must To Have Skills

• UI/UX design and prototyping using Figma, Adobe XD, or Sketch—covering wireframing, interactive prototyping, design tokens, and design system governance.
• Frontend development using React/Angular/Vue/Next.js, JavaScript/TypeScript, HTML5, CSS3/SCSS, and component libraries (Material UI, Tailwind CSS, Storybook).
• Deep WebRTC expertise—peer-to-peer media streams, signaling servers (WebSocket/SIP), STUN/TURN/ICE configuration, SFU/MCU architectures (e.g., Janus, LiveKit), and real-time communication UX patterns for video/audio/data channels.
• REST/GraphQL API integration with authentication/authorization implementation (OAuth2, JWT, SSO, MFA, RBAC) within single-page and server-rendered applications.
• Cross-browser compatibility and accessibility compliance (WCAG 2.1)—including semantic HTML, ARIA, keyboard navigation, screen reader testing, and automated auditing (axe-core, Lighthouse).
• Performance optimization—code splitting, lazy loading, virtual scrolling, SSR/SSG/ISR, bundle analysis, CDN strategy, and Core Web Vitals improvement.
• Responsive and mobile-first design; user research, usability testing, and A/B testing methodologies.
• Working knowledge of CI/CD pipelines (GitHub Actions/GitLab CI), Git branching strategies, and cloud deployment for frontend applications (AWS S3/CloudFront, GCP, Azure, Vercel/Netlify).

Additional Information

The ideal candidate will possess a strong educational background in Computer Science or a related field, along with a proven track record of delivering design systems and production-grade frontend applications within enterprise cloud and Contact Center AI environments.