Area Service Manager

Luminous India; Coimbatore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Luminous India seeks a field service leader to oversee Authorized Service Providers and Service Centers across Tamil Nadu, driving service revenue while ensuring top-tier customer satisfaction.

The role requires a graduate/ diploma/ B.Tech with strong experience in field service and franchise networks to manage KPIs, inventory, and market reputation across service locations.

Qualifications

• Graduate / Diploma / B.Tech required.
• Experience in field service and dealer network preferred.

Responsibilities

• Ensure best-in-class service to customers through ASP/ASC networks.
• Maintain KPIs like TAT, NPS and customer satisfaction.
• Monitor service centers performance with periodic reviews.
• Manage service center inventory per MSL & credit limits.
• Generate service revenue through AMC, SPD and accessory sales.
• Maintain adequate trained field technicians at all locations.
• Prevent escalations from trade & end customers.
• Plan visits to trade partners to resolve issues and protect market reputation.
• Oversee implementation of quality systems in service departments.

Skills

Field service

Franchisee management

Revenue orientation

Customer orientation

Market knowledge

Dealer & distributor handling

Education

Graduate / Diploma / B.Tech

Job description

Select how often (in days) to receive an alert: Create Alert

He should be from field service, Managing Franchisees , Revenue oriented , customer oriented , have knowledge of area ,

Good in market handling such dealer and distributor

Qualification/ Personal Attributes

Should be graduate /Diploma /B.Tech

Job Description

Key Responsibilities

• Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
• Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
• Monitor the performance of service centers with strong periodic review mechanism
• Ensure to manage service center inventory as per MSL & credit limits across all service centers
• Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory Sale
• Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity
• Ensure no escalation from trade & end customers
• Ensure planned visits to trade & resolve issues timely & maintain good market reputation
• Monitor successful implementation of quality systems and standards in the service departments.

About Luminous

Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers.With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Team-work. At Luminous, we passionately innovate to make life comfortable and efficient.

Luminous is a group company ofSchneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore.