Area Manager HDFC BB Chikamangalur

Birla Carbon; Shimoga District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Birla Carbon is seeking a candidate to manage a team of Agency Managers in Shimoga District, Karnataka. The role involves ensuring advisor recruitment and assisting the Branch Head in achieving annual business goals.

Key responsibilities include addressing challenges like manpower quality and compliance, while fostering relationships with agency managers and advisors to ensure healthy business practices.

Responsibilities

• Manage a team of Agency Managers.
• Ensure advisor recruitment as per plan.
• Assist Branch Head in making the branch a profit centre.
• Achieve annual business targets.

Job description

Job Purpose

The purpose of this job is to manage a team of Agency Managers, ensure advisor recruitment as per plan, and assist the Branch Head to make the branch a profit centre and to achieve annual business targets.

Job Challenges

• Unavailability of quality manpower in terms of agency managers and advisors, retention of quality manpower
• Licensing of advisors – pass percentage is very low, getting examination dates for online examination is difficult
• Fluctuating market condition
• Delay in completion of business during month end as it involves a long process to issue the policy (starting from policy receipting, scanning, completing requirement, medical follow‑ups and finally the completion)
• Infrastructure constraints
• Ensuring that business is carried out as per the compliance & regulatory environment

Key Result Areas

KRA 1 – Performance of Agency Managers

• Recruit quality resources
• Ensure performance standards of recruitment, activation, policies & premium are met by the assigned agency managers
• Maintain profitability of the advisor and of the branch
• Keep track of advisors contests and clubs
• Keep track of various training needs
• Share good sales practices
• Provide support to AM by participating in sales/recruitment
• Be responsible for the market conduct of the assigned agency managers and the advisors in their team
• Maintain the sales report on introduction and issued business
• Develop the agency managers (goal sheets)
• Carry out goal‑setting exercise with the team, enabling the FLS team to deliver expected productivity and to progress to the next level

KRA 2 – Manage Persistency and Business Health

• Manage sales force attrition as per benchmark
• Maintain quality of business for better persistency

KRA 3 – Relationship Management

• Maintain healthy & cordial relations with team of agency managers and all concerned departments
• Maintain one‑to‑one contact with all advisors
• Ensure communication to the advisors about new products, schemes, clubs, etc. (using FLS as key point of contact)
• Visit top advisors in regular intervals

KRA 4 – Drive Local Sales Promotion Effort

• Anticipate sales promotion opportunities and devise innovative promotional activities
• Drive various contests

KRA 5 – Ensure Risk Management

• Carry out business activities as per compliance & regulatory environment
• Screen applications to ensure healthy business is introduced into the system
• Be responsible for the market conduct of the assigned agency managers and the advisors in their team

KRA 6 – Manage Administrative Responsibilities

• Assist the Branch Head in carrying out branch administrative responsibilities; in absence of the Branch Head, carry out the responsibilities of the Branch Head
• Monitor operational costs
• Facilitate in resolving any people or client related issues

KRA 7 – Team Management

• Ensure continuous on‑the‑job training and skill enhancement of team
• Mentor, supervise and coach the team
• Provide for on‑the‑job as well as classroom training for skill enhancement
• Ensure periodic job rotation to give higher exposure to team members on all aspects