Area Manager - Debt Collections

Navi Limited; Ludhiana, Jaipur; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Navi Limited in Ludhiana invites applications for a senior role to lead a ground Field Executives team focused on recovering overdue accounts through planned customer visits. You will plan strategies to hit monthly targets, monitor daily activities, and guide the team on contactability and loss-prevention actions.

Must have a graduate degree with extensive leadership in business, sales, operations or collections; MBA freshers are eligible.

Qualifications

• Graduate with 28 years of experience in leading business, sales, operations, or collections teams.
• MBA freshers are eligible to apply.
• Strong analytical skills and knowledge of the local language.
• Geographical understanding of the specified area.
• Working knowledge of MS Excel/Google Sheets.
• High professional ethics and integrity in role and responsibilities.

Responsibilities

• Lead a team of field executives for recovery of overdue amounts through planned customer visits.
• Plan and execute effective recovery strategies to meet monthly targets.
• Monitor day-to-day agent activities and perform regular follow-ups with customers.
• Guide executives to improve contactability and conduct loss prevention activities (e.g., skip tracing, foreclosures).
• Ensure fair collection practices in line with code of conduct and laws.
• Ensure attendance at meetings, trainings, and AHMs.
• Flag accounts requiring legal action and follow the process.
• Ensure adherence to SOPs, update feedback, review high-value accounts weekly.
• Run daily stand-ups and ensure app adoption by agents.
• Stay updated on relevant circulars and products/services offered.

Skills

Analytical skills

Local language knowledge

Geographical understanding

MS Excel/Google Sheets

Education

MBA

Graduate degree

Tools

MS Excel

Google Sheets

Job description

Key Responsibilities

• Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
• Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
• Overview of day-to-day agent activities, including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
• Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e., skip tracing, foreclosures, etc.)
• Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same
• Ensure agents regularly attend all meetings, AHMs, and training sessions as required
• Highlight accounts requiring legal action and follow the process for the same
• Ensure that the team adheres to SOPs related to collection, such as timely updating of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside reviewing and presenting a synthesis of high-value accounts every week
• Run daily team stand-up/ huddles, ensure attendance and App adoption by the agent
• Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

Must Haves

• Any graduate with 28 years of experience in leading Business, Sales, Operations, or Collections teams. DEBT COLLECTION EXPERIENCE IS NOT MANDATORY
• MBA freshers are also eligible to apply.
• Strong analytical skills and knowledge of the local language.
• Should have a geographical understanding of the specified area.
• Should have a working knowledge of MS Excel/Google Sheets
• Should have high professional ethics and integrityRole & responsibilities.