Area Manager - Debt Collections

Navi Limited; Pune District, Surat; On-site; INR 335,000 - 670,000; Full time

Job summary

Navi Limited is hiring for a Field Team Lead in Pune to manage a team of ground field executives focused on recovering overdue amounts through planned customer visits. You will plan and drive monthly recovery targets, monitor daily activities, and guide the team to improve contactability and loss-prevention efforts.

The role requires graduate with 2–8 years of leadership experience in business, sales, operations, or collections, with knowledge of the local language and proficiency in MS

Qualifications

• Graduate with 2–8 years of experience leading Business, Sales, Operations, or Collections teams.
• MBA freshers eligible for the role.
• Strong analytical skills and knowledge of the local language.
• Geographical understanding of the specified area.
• Working knowledge of MS Excel/Google Sheets.
• High professional ethics and integrity.

Responsibilities

• Managing a team of field executives for recovery of overdue amounts through planned visits to customer addresses.
• Plan and drive monthly recovery targets with the team through effective planning and execution.
• Monitor day-to-day agent activities and regular follow-ups with customers, including high-value accounts.
• Guide executives to increase customer contactability and perform loss prevention activities where applicable.
• Ensure fair collection practices in line with code of conduct and legal guidelines.
• Conduct daily team stand-ups and ensure app adoption by the agents.
• Keep the team updated on circulars and all products/services offered.

Skills

Analytical skills

Local language knowledge

Geographical understanding

MS Excel/Google Sheets

Education

Graduate degree

MBA eligibility (freshers)

Job description

Key Responsibilities

• Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
• Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
• Overview of day-to-day agent activities, including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
• Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e., skip tracing, foreclosures, etc.)
• Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same
• Ensure agents regularly attend all meetings, AHMs, and training sessions as required
• Highlight accounts requiring legal action and follow the process for the same
• Ensure that the team adheres to SOPs related to collection, such as timely updating of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside reviewing and presenting a synthesis of high-value accounts every week
• Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
• Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

Must Haves

• Any graduate with 2-8 years of experience in leading Business, Sales, Operations, or Collections teams. DEBT COLLECTION EXPERIENCE IS NOT MANDATORY
• MBA freshers are also eligible to apply.
• Strong analytical skills and knowledge of the local language.
• Should have a geographical understanding of the specified area.
• Should have a working knowledge of MS Excel/Google Sheets
• Should have high professional ethics and integrityRole & responsibilities