Area Collection Manager

Mahindra Finance; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Mahindra Finance is seeking an experienced Area Collection Manager in Pune District to oversee collection and recovery operations. You will manage NPA accounts, drive performance, and lead a team to achieve collection targets.

The ideal candidate has 4-6 years of experience, expertise in collections, and strong team management skills. The role includes field visits for critical recovery cases, ensuring compliance with company policies, and analyzing delinquency reports.

Qualifications

• 4-6 years of experience in collections, recovery, or NPA management.
• Strong knowledge of collection processes and recovery mechanisms.
• Experience in handling delinquent and NPA customer accounts.

Responsibilities

• Manage collection and recovery activities across the assigned area.
• Handle NPA accounts and implement effective recovery strategies.
• Monitor collection performance and ensure achievement of monthly targets.
• Lead, train, and guide collection executives to improve productivity.
• Conduct field visits for high-value and critical recovery cases.
• Maintain strong relationships with customers while ensuring timely debt recovery.

Skills

Collection processes

Recovery mechanisms

Team management

Negotiation

Problem-solving

Proficiency in MS Excel

Job description

We are seeking an experienced Area Collection Manager with strong expertise in collections and NPA (Non-Performing Asset) account management. The candidate will be responsible for driving collection performance, managing recovery operations, handling critical delinquent accounts, and leading a team to achieve collection targets.

Role & responsibilities

• Manage collection and recovery activities across the assigned area.
• Handle NPA accounts and implement effective recovery strategies.
• Monitor collection performance and ensure achievement of monthly targets.
• Lead, train, and guide collection executives to improve productivity.
• Conduct field visits for high-value and critical recovery cases.
• Maintain strong relationships with customers while ensuring timely debt recovery.
• Analyze delinquency reports and take corrective actions.
• Ensure compliance with company policies, regulatory guidelines, and collection practices.
• Prepare and present collection MIS reports to management.

Preferred candidate profile

• 4-6 years of experience in collections, recovery, or NPA management.
• Strong knowledge of collection processes and recovery mechanisms.
• Experience in handling delinquent and NPA customer accounts.
• Proven team management and leadership skills.
• Good negotiation, communication, and problem-solving abilities.
• Proficiency in MS Excel and reporting tools.
• Willingness to travel within the assigned region.