Area Collections Manager

IIFL Home Finance; Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

IIFL Home Finance is seeking an Area Collections Manager to lead field collection teams across the Mumbai region, driving delinquency recovery and ensuring regulatory compliance within the Collections/Recovery Department.

Responsible for formulating location-level strategies, monitoring portfolio health, and coordinating with agencies while mentoring on-field managers to improve performance and customer relationships.

Qualifications

• Minimum Qualification: Graduate
• 712 years of experience in loan collections, with at least 35 years in a managerial role leading teams.
• Experience in home loan or secured loan collections preferred.

Responsibilities

• Lead, manage, and supervise multiple On-Field Collection Managers across the assigned location.
• Drive recovery performance by ensuring timely follow-up and resolution of delinquent accounts.
• Formulate and execute collection strategies at the location level in line with organizational goals.
• Monitor portfolio health, identify high-risk accounts, and ensure effective action plans are implemented.
• Ensure adherence to company policies, RBI guidelines, and regulatory compliance in all collection practices.
• Coordinate with external collection agencies and vendors for recovery support.
• Track and report performance metrics, portfolio trends, and recovery progress to Zonal/National Heads.
• Provide regular training, mentoring, and motivation to on-field managers to enhance efficiency and professionalism.
• Handle escalated customer issues and resolve disputes effectively to protect customer relationships and brand reputation.
• Collaborate with cross-functional teams (Operations, Legal, Risk, Sales) for resolution of complex or chronic cases and drive team performance through regular reviews and structured reporting.

Skills

Leadership

Strategic thinking

Communication

Negotiation

Data‑driven

Education

Graduate

Job description

Job Purpose:

The Area Collections Manager plays a key role in supporting the organizations goals by leading collections operations and driving recovery of overdue home loan accounts. Working within the Collections/Recovery Department, the role focuses on managing field teams, achieving targets, ensuring compliance, and coordinating with agencies and internal stakeholders. It is critical in reducing delinquency and minimizing losses.

Key Responsibilities:

• Lead, manage, and supervise multiple On-Field Collection Managers across the assigned location.
• Drive recovery performance by ensuring timely follow-up and resolution of delinquent accounts.
• Formulate and execute collection strategies at the location level in line with organizational goals.
• Monitor portfolio health, identify high-risk accounts, and ensure effective action plans are implemented.
• Ensure adherence to company policies, RBI guidelines, and regulatory compliance in all collection practices.
• Coordinate with external collection agencies and vendors for recovery support.
• Track and report performance metrics, portfolio trends, and recovery progress to Zonal/National Heads.
• Provide regular training, mentoring, and motivation to on-field managers to enhance efficiency and professionalism.
• Handle escalated customer issues and resolve disputes effectively to protect customer relationships and brand reputation.
• Collaborate with cross-functional teams (Operations, Legal, Risk, Sales) for resolution of complex or chronic cases and drive team performance through regular reviews and structured reporting.

Skills Required:

• Strong leadership and people management skills.
• Strategic thinking with ability to drive performance across multiple teams.
• Excellent communication, negotiation, and conflict resolution abilities.
• Data‑driven approach with strong analytical and reporting skills.
• High customer orientation with focus on compliance and ethical collection practices.

Educational Qualifications and Experience:

• Minimum Qualification: Graduate
• 712 years of experience in loan collections, with at least 35 years in a managerial role leading teams.
• Experience in home loan or secured loan collections preferred.