Arabic Language Expert

Vcare Call Centers India; Dadri; Hybrid; INR 279,000 - 469,000; Full time

Job summary

Vcare Call Centers India in Uttar Pradesh seeks Arabic-speaking customer support specialists to manage queries, orders, and after-sales assistance. You will resolve complaints, document interactions, and coordinate with Sales and Service teams to ensure timely resolutions.

The role emphasizes professional communication, problem-solving, and a customer-oriented approach, with a focus on maintaining high satisfaction levels and adherence to quality standards.

Qualifications

• Fluency in Arabic (spoken and written) is mandatory.
• Good command of English and Hindi for internal coordination.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle difficult or dissatisfied customers professionally.
• Strong coordination and follow-up skills.
• Basic computer knowledge and proficiency in MS Office/CRM tools.
• Ability to accurately document customer interactions.
• Strong attention to detail and time-management skills.
• Ability to work independently as well as in a team.
• Customer-oriented approach with a positive attitude.

Responsibilities

• Assist Arabic-speaking customers with queries related to products, services, orders, installations, warranties, and after-sales support.
• Understand customer requirements and provide accurate information and appropriate solutions.
• Address customer concerns, complaints, and service-related requests professionally.
• Register, document, track, and follow up on customer complaints and service requests.
• Coordinate with internal departments such as Sales, Operations, Service, Logistics, and Technical Support to ensure timely resolution of customer issues.
• Provide regular updates to customers regarding their service requests and complaints.
• Maintain accurate records of customer interactions, queries, and resolutions in CRM tools.
• Ensure a positive customer experience through effective communication and timely assistance.
• Adhere to company policies, customer service guidelines, and defined quality standards.

Skills

Arabic fluency

English fluency

Hindi fluency

Communication skills

Customer handling

Problem solving

Listening skills

Interpersonal skills

MS Office/CRM

Documentation

Time management

Teamwork

Customer orientation

Tools

CRM tools

MS Office

Job description

We are looking for customer-focused and communication-oriented Arabic Language Experts to manage customer interactions and provide assistance to Arabic-speaking customers. The role involves handling customer queries, service requests, complaints, order-related enquiries, feedback, and after-sales support. The candidate will be responsible for understanding customer concerns, providing appropriate solutions, coordinating with relevant internal teams, and ensuring timely resolution of customer issues while maintaining a high standard of customer satisfaction.

Key Responsibilities

• Assist Arabic-speaking customers with queries related to products, services, orders, installations, warranties, and after-sales support.
• Understand customer requirements and provide accurate information and appropriate solutions.
• Address customer concerns, complaints, and service-related requests professionally.
• Register, document, track, and follow up on customer complaints and service requests.
• Coordinate with internal departments such as Sales, Operations, Service, Logistics, and Technical Support to ensure timely resolution of customer issues.
• Provide regular updates to customers regarding their service requests and complaints.
• Maintain accurate records of customer interactions, queries, and resolutions in CRM tools.
• Ensure a positive customer experience through effective communication and timely assistance.
• Adhere to company policies, customer service guidelines, and defined quality standards.

Required Skills

• Fluency in Arabic (spoken and written) is mandatory.
• Good command of English and Hindi for internal coordination.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle difficult or dissatisfied customers professionally.
• Strong coordination and follow-up skills.
• Basic computer knowledge and proficiency in MS Office/CRM tools.
• Ability to accurately document customer interactions.
• Strong attention to detail and time-management skills.
• Ability to work independently as well as in a team.
• Customer-oriented approach with a positive attitude.